David Lloyd Derby Reviews Summary

Value for Money

Pros:

• "Whilst David Lloyd is the most expensive gym/health club in Derby, the top membership option costs typically the same for a whole month as just one night out eating/drinking in town."
• "I went for the platinum membership which at first I thought expensive but £30 a week I soon realized wasn't expensive."

Cons:

• "For £120 a month I would look elsewhere, it's not good value for money."
• "Their cancellation policy needs looking at. 3 months notice to cancel yearly membership."
• "For a gym costing £130/month you'd expect better!"
• "For £96 a month the membership is extortion."
• "It's £54 a month I think for basic membership, plus £100 joining fee."
• "I knew it was going to be expensive but unfortunately no one could have prepared me for the cost per month! 12 month contract too!"
• "At the end of the tour the diamond membership price of £139 per month was presented to us and we were advised this would only be available on a fixed 12 month contract."

Customer Service

Pros:

• "The Crèche staff are a real credit to the club. Absolutely amazing so professional and caring."
• "The receptionists are friendly, helpful, and considerate, and always greet members with a warm smile."
• "Alana on reception was kind and helpful."
• "The staff are all very friendly especially uzi."
• "Friendly staff on reception."
• "Staff are really pleasant, never had an issue here."
• "Staff are helpful when you need them."

Cons:

• "When eventually seen we found the sales representative to be robotic, elitist and aloof."
• "Poor service and bad attitude."
• "Impossible to get through to anybody to discuss membership."
• "They are quick to respond to you when you are thinking about signing up, but if you have any issues apparently you are promptly ignored."
• "Appalling! Been a member for a long time and the customer service is awful."
• "Absolutely disappointed with the restaurant service."
• "The RUDE receptionist kept me stood waiting while she had an unnecessarily long winded phone call."

Facilities

Pros:

• "Facilities are amazing and if this is what you are looking for then it will be perfect for you."
• "The new spa and the gym revamp look amazing."
• "Great gym, lots of facilities and high quality equipment."
• "There is a large indoor and outdoor pool, areas for children, fast slow lanes and free swim areas."
• "Great community style gym, lots of atmosphere but also great facilities."
• "Many facilities including indoor and outdoor pools, sauna/steam room, tennis, badminton, squash, classes, excellent social bar/restaurant area, soft play area and lots more."
• "There is a spa with a jacuzzi pool, steam rooms, sauna, plunge pool and relaxation areas."

Cons:

• "Wasn't able to use sauna, and steam room because it was too new and we would have to wait 3 months."
• "There are not enough badminton courts."
• "The gym becomes crowded during rush hours, can barely find parking, and got to wait for free equipment often."
• "The changing rooms and shower facilities are smelly, dirty and open plan."
• "Out door pool was really dirty."
• "Dirty outdoor pool tiles and water too hot for a swimmer."
• "Every gym equipment is old and worn with the exception of a couple of new rowers."

Staff and Service

Pros:

• "Uzi was unbelievably helpful with giving me a guided tour."
• "I dearly miss the members of staff."
• "Great way to end a 10 year membership and good to know they value their customers."
• "The staff at Birmingham are super friendly."
• "Oh and staff and other members v friendly."
• "Clean and tidy, staff is polite and very helpful."
• "So far I've found, staff to be helpful and obliging."

Cons:

• "Wouldn't recommend Derby."
• "Budget quality and bargain basement service, for a premium price."
• "Most the cable machines are so rusty the pins struggle to go in and out."
• "Bad experience and very disappointed, even considering cancelling my membership."
• "Absolute shambles of a club."
• "Customer service is appalling once they've taken your money."
• "Reception is patronising and unhelpful."

Membership Experience

Pros:

• "Absolutely fell in love with David Lloyd."
• "The pool water is well looked after (not heavy in chlorine)."
• "Spa is wonderful, food fantastic."
• "Recently they built a spa in the club which is a love to use."
• "Enjoyed a visit here despite not being my home club the staff did everything to make us comfortable."
• "One of the best place to exercise and be happy:)))"
• "Recently joined as a family and we love it!"

Cons:

• "If you're rolling in cash then this is the place for you, if you're an average Joe, stay clear."
• "Was absolutely disgusting to see the mold on cucumber!"
• "Awful place."
• "Beware of peak hours when there are a lot of people and families."
• "Little disappointed with whoever chose to take my Bose headphone on Thursday afternoon."
• "Lot changed, middle of huge upgrade, spas etc Not good @ moment getting to changing rooms!"
• "Save your money and go to another gym."