David Lloyd Coventry Reviews Summary

Staff and Service

Pros:

• "Muhammad Burhan consistently displays an impressive level of attentiveness."
• "Muhammed who is one of the life guards is always attentive and makes sure that everyone is well looked after."
• "The staff are always super friendly, especially Anni in the lounge area."
• "The staff that I’ve interacted with so far have all been friendly and helpful."
• "Aaron toured me around the club with my partner! We were both so impressed with the club we ended up signing up."
• "Staff are super friendly and accommodating especially Aaron who is a credit to the company."
• "I want to personally thank Jayne at reception for sorting my membership enquiry."

Cons:

• "Don’t bother. Been trying to move my daughters swimming group for 3 weeks and no one can even be bothered to call us back."
• "Everything is fine until you want to cancel, then they are all for the money, not the service."
• "When the above was pointed out to reception they weren't really bothered."
• "Staff are often mostly moody and are not willing to provide good customer service to its customers."
• "The personnel is not really professional as I mentioned before and customer service is not their main priority."
• "Rude unprofessional staff."
• "They discriminate again anyone who has health problems and again are unwilling to help unless you put in a formal complaint."

Facilities and Equipment

Pros:

• "There are several parking available."
• "Great private location for a gym. Has a range of facilities and is a really relaxed atmosphere."
• "The venue is amazing it has everything from tennis, to swimming, to the biggest gym that I’ve seen around Coventry!"
• "The gym is superb! Has all the equipment that you need for a full body workout."
• "absolutely love this gym, top tier equipment and the pool is amazing!"
• "The equipment is excellent and the spa is always clean and tidy."
• "The David Lloyd club at Coventry has the most amazing gym facilities and with one of the largest pools."

Cons:

• "For the annual charge this place is a joke."
• "Facilities not well maintained. Machines in gym and spa regularly out of service."
• "The pure spa is no different, just not worth the money, the treatments are generic and low standard."
• "Very disappointed with poor facilities."
• "The rest of the facilities are dirty, rusting and just unclean."
• "Cleanliness of showers are a disgrace."
• "Very outdated stinky sauna, too small even for 3 members at the time."

Membership and Pricing

Pros:

• "Can’t put a price on your health."
• "Have been going to this gym from many years now, almost 9-10 years. It is a little expensive but they offer a lot too for the money."
• "Overall a great gym - you definitely get what you pay for."

Cons:

• "If you want to see the membership prices and stages is not possible without to share all your details."
• "Membership contract periods too long and inflexible."
• "People say it’s too expensive."
• "Be warned of the sneaky 3 month leaving clause in your contract if you don't cancel within your 12th month."
• "The contract only works one way and in favour of the business, no option to opt out before 12 months in the case if the club is not up to standards."
• "Joined on a 12month contact with the family, they are trying to make me pay 13 months and now sent it to a debt recovery agency."
• "Avoid at all costs. They keep putting the membership fees up without warning while at the same time the standards are dropping."

Cleanliness and Maintenance

Pros:

• "The gym is spacious and well kept."
• "So far an excellent experience, always spotlessly clean, friendly staff and other gym members are very welcoming."
• "The place was clean, tidy and organised."

Cons:

• "In addition, nobody cleans the swimming pool and lots of dirty condensation on the base of swimming pool!"
• "I was shocked at how dirty the facilities were, particularly the pool and showers."
• "The spa had floating dead skin and hair."
• "Long-term build up of dirt on windows to outside terrace."
• "Cleanliness is one thing you cannot expect at David Lloyds Coventry."
• "The steps to the spa had wet fluff."
• "Swimming pool dirty used plasters in pool have told them many times."