Address: 31 The Quadrant, Richmond, TW9 1DN, United Kingdom
Phone: +442089406111
Rating: 4.8
based on 360 reviews.
Staff Professionalism
Pros:
"Maria, she was very professional and very good colourist."
"Senior stylist Zak gave me a full hair consultation and paid meticulous attention detail delivering the exact result I was looking for."
"Zak has been cutting my hair for 5 years now- over the years my friends have all started going to him for cuts too, as they loved the way he cut my hair."
"Zak is an expert hairdresser and colourist, best in London!"
"He is really professional, talented, experienced and knows what is doing."
"Valentina, amazing hair colourist. She is professional, experienced and very easy to talk to."
"The staff here is very professional and try to give you as much consultation all throughout the haircut process to make sure you are happy."
Cons:
"I stated that I had specifically booked with Tony and wasn't offered any explanation or apology for why he wasn't cutting my hair."
"Apparently Tony is the most experienced hairdresser at that salon but my experience was terrible!"
"It also felt like he didnt wanna be told but just trust him (which was difficult to do considering the last 6x that it went wrong!)."
"Their answer? Accuse the customer of lying and start interrogating me!"
"I would zero star if I could. I did Brazilian keratin in this place. The young asian gentleman doing my work was so caring and nice. However, During their work, a tall black hair lady which looked angry burned my head and hair couple of times during drying my hair."
"I found Tony to be very abrupt in his manner and he certainly didn't listen to what I wanted."
"But was confused how nothing I explained over the phone when booking my appointment, was translated to the hairdresser."
Salon Atmosphere
Pros:
"The salon itself is bright and comfortable, a warm welcome and a fun professional vibe."
"The salon has a pleasant environment and I have always been made to feel comfortable and relaxed."
"The whole team are super friendly- so glad I found this place."
"Everyone at the salon is super lovely and make you feel like a movie star!"
"All the staff were incredibly friendly. Great atmosphere at the salon and amazing service."
"Her team are always happy and welcoming creating a really lovely atmosphere in the salon."
"The salon is kept clean and organized. Everyone who works there is super friendly and accommodating to all of their customers."
Cons:
"Oh, and if you offer someone a coffee and you claim to be a top salon, don't give them the cheapest instant and a custard cream biscuit!!"
"I was gonna give a 4.5 star rating at first as maybe the decor could do with a bit of uplifting and be a bit more atmospheric."
"Very disappointed with the salon in Richmond. Had an appointment at 9.30, however, when I turned up at the venue, the salon was closed."
"Also at the end when I wanted to pay, the manager came and put £110 in the card machine despite I was told on consultation day that I only have to pay £97."
"The skin care is poor but cheap."
"After 3 hours seating the result came completely different i had orange/ copper few different colours in my hair."
"Their keratin just last about a week and now My hair is like the first day."
Customer Service
Pros:
"Highly recommend this place!!"
"Super friendly staff and very good quality service."
"Prices are reasonable (especially in Richmond) and they have done decent discounts in the past that I hope return."
"Would highly recommend this place to anyone who hasn’t had the pleasure of visiting."
"Definitely will coming back!"
"Great customer service and always strives for utmost satisfaction which he definitely delivers."
"Staff were friendly, approachable, and informative throughout."
Cons:
"This salon definitely takes pride in their service, but I would highly recommend that they slightly humble this pride if they want the customers to feel comfortable and safe."
"I think they must learn how to treat their current customer to not lose them. They lost one."
"I was under the impression I was on a fixed price for my top-up laser sessions but now post Covid I have been informed the price has increased upwards of £50."
"My advice? Steer clear."
"I would not recommend him."
"I won't be returning again for beauty treatments."