McDonald's Reviews Summary

Service

Pros:

• "It’s a normal McDonald’s with very friendly staff and the cleanest one that you’ll see, nice food, very good communication between the staff and it makes for a amazing place to get some good fast food."
• "Reflects very well on the calm and kind management you observe as you wait."
• "Really impressed when they very carefully helped manage a car fire in the car park."
• "Great service, they did get the order wrong but as always with McDonald’s they have fantastic customer service and put it right with no issues at all."
• "Efficient service, always clean restaurant/toilets etc. Friendly staff. McDonald's should definitely make the big tasty a regular fixture though!"
• "Service was very friendly, and very helpful, one employee went out of his way to make sure we got our order as the receipt hadn't printed."
• "It's always fantastic service here."

Cons:

• "Missing or wrong items on every order."
• "Just had to wait 12 mins dbl saus egg McMuffin when I complained to the manager he walked off."
• "Poor service, arrogant behaviour."
• "No bacon so no advertised bacon rolls and as often the service was appalling."
• "Every time I've ordered from this McDonald's they always get orders wrong."
• "Usually ok but rubbish today was serving everyone's soft drink flat whilst knowing. no pre warning just hope nobody complained."
• "Service has gone down hill no customer service at all. The store itself has not long had a refurb and the amount of food and dust collecting in-between the slats is disgusting and a health and safety issue."

Food Quality

Pros:

• "But its cheap, open all hours and fills a hole after an evening out."
• "The staff member was very apologetic, so I appreciate that they took accountability for their mistake."
• "Hit and miss. On one visit the food might be lovely and hot."
• "Everyone knows their job and carries it out well."
• "This is an exceptionally good McDonald's: it's warm, friendly, and clean."
• "Lovely food ordered at the table, though the food was a little on the cool side but still tasted good."
• "I was very impressed with this McDonald’s today my friend order a special Big Mac with bacon ( add 40p) using the machine and ketchup because she doesn't like the Big Mac sauce the service was quick even through we ordered a different Big Mac and the restaurant was full the staff were very friendly I would recommend that McDonald's."

Cons:

• "The meal was cold, the burger was really dry and my coke lacked syrup and tasted of soda water."
• "Really poor quality food, ordered 2 double sausage and egg meals, both were dreadful."
• "Over a 6 month period I have realised that this McDonalds is the worst McDonalds in the country, they never have any milk products e.g frappes & milkshakes they always get your orders mixed up and wrong."
• "They got the order wrong, soggy fries, Manager didn't even apologise or give any reason."
• "Very disappointed went to the drive through for breakfast & asked to wait,.... 15 minutes later we asked where our food was to be told they had lost our order."
• "Dreadful place. 6th visit in the row when my order has been wrong through the drive through."
• "Waited almost 20 minutes for a Big Mac meal."

Cleanliness & Maintenance

Pros:

• "The inside of this McDonalds is fairly newly renovated and has a good ordering system."
• "The toilets are clean but no locks on most doors and in general very tired looking."
• "The food is lovely and so are the staff! Always clean, nicely laid out!"
• "Best 1 in notts always clean it's spacious never an issue."

Cons:

• "The gents toilets which smelled really bad because they're not cleaning the waterless urinals properly."
• "Honestly, whoever manages this place needs to take a good hard look at the supposed USP."
• "General average MacDonald’s quality. Appalling service. Servers lack empathy and have no knowledge of customer service."
• "If I could give it zero stars I would. As we walked through the door we noticed rubbish on all of the tables that hadn't been cleared. Behind the counter the kitchen was filthy."
• "Food was cold, drink was flat and was dirty inside. Floor was slippery from grease."
• "I have found the site in need of a good clean on the tables and floors."
• "This place is becoming a soulless abomination."