"A wonderful friendly individual (Emma) took my order at the drive through."
"Mostly the staff are friendly."
"The staff are very efficient and very friendly too they all work so darn hard."
"Really pleasantly surprised by how good this experience was. McDonald's have really turned themselves around."
"Went into the McDonald's here today, not expecting anything out of the ordinary and ALEX pleasantly surprised us, he went above and beyond to make people feel welcome, was kind, courteous and helpful and is definitely one of the best employees of McDonald's we've ever had the pleasure to be served by."
"Elissia is a credit to your establishment."
"Give Melissa a raise or a promotion so other people can follow Melissa’s example!"
Cons:
"They fine you £100 for eating at their restaurant and for their own super slow service if you park there!!!"
"Manager refused to recognise staff rudeness."
"The slowest girl serving served us and took burgers from under warming lamp put them in a bag."
"There is a manager at this restaurant named Kirsty who I had a very foul experience with."
"RUDE!!!! I ordered a salad and a water... No apology and when I got back to my car I realised they had forgotten the dressing."
"The female blonde manager was horribly rude."
"Usually McDonalds is great. Fast and cheap. But tonight the staff were rude, abrupt and obnoxious."
Cleanliness
Pros:
"The place is always clean and I like going in there."
"It was lovely.nice and quiet.we ate in . lovely and peaceful.drivthrough very busy. Car park fairly quiet. Nice and clean inside."
"The place was clean and well set out."
"The car park was also very clean and tidy."
"I found this branch to be clean and welcoming."
"The cleaner was doing a marvelous job at sanitising the tables after people had eaten."
"Baby change room was spotless & didn’t smell of nappies like most baby rooms."
Cons:
"In the restaurant 11 tables had no rubbish removed or cleaned... Over flowing bins to top it off."
"Apart from the toilets which were a mess."
"The worst McDonalds I have ever been in. It was messy, the tables hadn't been cleaned or cleared."
"Tables not cleaned and floor not cleaned."
"The outside area had a fair bit of rubbish left around, unemptied bins and the inside was also not the cleanest I'm afraid."
"The table was filthy between the charging areas as well."
"Finally I was met with overflowing bins on my way out.. not what I want to be faced with after a meal."
Service Efficiency
Pros:
"Food as expected and still reasonably quick."
"The service was very quick and everything was fresh and hot."
"The service is also fast and digitized and makes everything quicker and easier."
"Good speedy service, food was still warm to hot when eaten in the car park from the drive-thru."
"Service at counter was fast with only a short wait."
"Good service & everything you would hope for from McDonald's staff."
"Excellant customers service from Alexander who was on drive-thru operator."
Cons:
"Cold dry chips, old dry fish burger and old dry nuggets."
"We was on the way to hospital so just wanted a quick bite, this wasn't a fast food service at all."
"Limited staff too many delivery orders had to wait ages to get served do to doing delivery orders."
"Really slow service, not the 1st time either."
"Waited 20mins for our order."
"Imagine going through the drive through for 2 large meals, to be told to sit in bay 2 whilst they get the order ready to then 20 minutes later to have to go in the restaurant to chase up the food, no apology at all from the staff."
"30 MINUTE WAIT FOR FOOD. Ridiculous for a so called fast food restaurant."
Food Quality
Pros:
"The chips didn't taste like they had been seasoned at all, but were a good texture."
"Food was excellent, hot and tasty."
"I tried the McPlant out of curiosity... Far better than expected."
"The food was just like the menu photos."
"Food was good, customer service was good too."
Cons:
"Didn't get savers burger we ordered had to go back in. Never checked my order to make sure I had actually ordered it."
"Fries were also cold and floppy."
"Bland fries, cardboard burger and cold!"
"The burgers and nuggets were over cooked and cold."
"The burgers didn't taste right and the kids refused to eat them."
"Food was dry,as if it was microwaved."
"The big tasty and the quarter pounder looked like my 1 year old son had assembled it and it wasn't even warm as the cheese wasn't even melted!"
Facility Accessibility
Pros:
"The car park is pretty big."
"WELL DONE McD's for having good heights on their barrier's, I used to drive thru in my 7.5 ton skip lorry."
"It was easy to get parked with plenty of free spaces."
"This is the best McDonald's, they have phone chargers too which is real handy after a night out when your phone is dead and you need junk food."
"Also the drive through is pretty easy to navigate unlike some others I've been to."
"The layout is quite good here and the car park is pretty big."
Cons:
"This charging station is so badly inaccessible that it excludes disabled drivers."
"The charger ports on the tables to charge mobile devices were also either not working, missing adapters or temperamental."
"Well placed, but the car park is awkward. You're meant to drive all the way around beside the drive though to get to the car park but most people just cut across."