Taco Bell Reviews Summary

Order Accuracy

Pros:

• "The staff were welcoming and warm when greeting to take orders."
• "We went at around 2pm on a Sunday, it was fairly quiet, we was served promptly, and our order was correct."
• "The young girl was lovely who served us, despite having to deal with a few rude demanding customers before us, she handled it professionally and calmly throughout."

Cons:

• "Asked multiple times for the same Taco, didn't get the right Taco at the end and ended up with the completely wrong order."
• "Customised food ordered from the screens doesn't always come with the customisation."
• "Waited ages and ended up getting the wrong meal."
• "Only got half my order which we didn't realize until we got home."
• "The food was great but the staff gave us the wrong order more than once."
• "Ordered two meal boxes for two people and they got the stuff inside mixed up."
• "Every time we order from here there’s always multiple items missing."

Cleanliness

Pros:

• "The place was clean and well maintained."
• "A nice clean restaurant with phone charging facilities."
• "All tables where empty and clean."

Cons:

• "Most disgusting restaurant I’ve ever been to. Take away bags and trash we’re found on majority of the tables, and restaurant floor."
• "Nottingham city centre can't fault food but the inside seating area is filthy floors are dirty tables are dirty surely staff should be cleaning seating area as soon as customers leave."
• "What let's this particular place down is lack of cleanliness, tables dirty,floors dirty bits of food in corners."
• "The place is dirty and needs a good clean."
• "Restaurant complete mess."
• "The place was dirty, disorganised and the ice machine was spitting out ice all over the place creating a hazard."
• "The cleanliness of the dining area let much to be desired though, people not self clearing and staff reluctant to do it, bins overflowing."

Customer Service

Pros:

• "Great service (Terry was our server) and great food."
• "The service was still fairly quick and the staff friendly."
• "The staff were friendly and extremely quick, you could tell our food had been directly served within seconds of being cooked."

Cons:

• "Appalling customer service from manager and customer services."
• "The staff sometimes are a bit cranky, but I don't mind."
• "Staff look at you and speak toneless and emotionless."
• "The staff were rude, the quesadilla only had 1 tiny piece of chicken and virtually no cheese and no jalapeño sauce in it."
• "The guy working the till had no idea how to use it, and no assistance from colleagues."
• "The staff all seem miserable and randomly use their personal phones while on shift even with people waiting."
• "The manager on duty at this time, Roy, was one of the most rude people I've ever had the misfortune of dealing with."

Food Quality

Pros:

• "You will love the quality food made."
• "Food is always amazing and something different."
• "Great tasting food, really enjoy tue chicken burritos and fries."

Cons:

• "The food leaked absolutely everywhere and last but not least, it arrived FREEZING."
• "Rice was hard, rap uncooked."
• "Everything was cold, but we sat in the car to eat it didn't enjoy one bit."
• "The quesadilla was just a sloppy mess of some minging cheese sauce and a few granules of beef mince within a soggy tortilla."
• "The taco itself was inedible, meat was gritty and flavourless."
• "Had the chicken tacos and they were absolutely horrific. I wouldn't feed them to my dog, had to throw them out."
• "Stingy with the beef and it wasn't even seasoned, you call that a salad? It's just Lettuce and tomato, why is it the chicken was tasteless the fries were cold and absolutely disgusting never going to order from here again."

Value for Money

Pros:

• "It is a nice atmosphere inside and prices are very reasonable."
• "The prices were also very reasonable."
• "Decent enough food from a reasonably priced fast food place."

Cons:

• "Quick, easy food. Although it's a bit pricey for how much you get, as a student, the student discount is definitely worth making use of."
• "Food is mediocre, most of it tastes the same and for the price they charge it's seriously lacklustre."
• "If you like spicy Mexican food, it's what you'll find here - but don't be surprised at the prices being quite steep for what you get."
• "The food is minimal for the price! Doesn't have much flavour."
• "So overpriced and it’s made me ill today never going back."
• "Was disappointed by this Taco Bell compared to the one in Cleethorpes. The prices are ridiculous, charged 80 pence for cheese and lettuce to be added on to a taco?"
• "The food was good but portion size was more like a starter than a main."