McDonald's Reviews Summary

Food Quality

Pros:

• "Ordered sausage and egg McMuffin meal which tasted ok."
• "Food, burgers were really tasty."
• "Burgers were hot which were nice and order was correct."

Cons:

• "Foods always burnt and freezing by the time it gets here."
• "Food is always cold and stale."
• "The 2 beef burgers we ordered tasted like fish. They were off or got bad not sure but we had to throw them away."
• "The 2 burgers and large chips we got were stone cold, while the chicken selects were burning hot."
• "My order was stone cold and I mean stone cold."
• "Ordered a double quarter meal...the burger was only a single quarter and was completely raw."
• "Fries always taste like the oil hasn't been changed for months."
• "Food was stone cold and got customised orders wrong."

Service Speed

Pros:

• "Sat in here at the moment ready to tuck into my steakhouse stack... Opened it up to find someone had already taken a bite out of it 😳😳."
• "Seem to prioritise courier collections over restaurant orders. I waited 35 mins for a fish finger happy meal."
• "Waited 40mins and when I went to ask where it was I was told no idea but here is your drink."
• "Waited over half an hour for a cold cheeseburger."
• "Waited in bay 2 for a good 10 minutes. Drive home took 3 minutes and found all the food to be cold."
• "Ordered drive through, got our drinks and mcflurry then was asked to wait for the rest in the car park. It took 20 minutes for the rest."
• "Unfortunately, this was one of my worst visits to a McDonald's... Slow service."
• "Waited for 40mins before I rang up only to be told I won't get my order."

Cons:

• "Service was quick despite the number of cars in the queue ahead of me."
• "The drive through guy was pleasant however the service was painfully slow."
• "Ordered through drive through... After paying, and waiting to grab our food, got given the wrong order."
• "Service was quick despite the number of cars in the queue ahead of me."

Order Accuracy

Pros:

• "Burgers were hot which were nice and order was correct."
• "Mixed reviews after a few visits. Staff are consistently slow and quite dismissive."

Cons:

• "Local McDonald's to me and they always get mine, my friends, my families orders wrong."
• "Absolutely the worst McDonald's for miles around, staff are completely unapologetic when you have to go back because they got your order wrong."
• "Ordered a happy meal and a wrap of the day and they managed to mess the order up."
• "Just ordered through drive through... After paying, and waiting to grab our food, got given the wrong order."
• "Ordered a meal via the app to collect... It took 50 minutes before it was ready!!"
• "Got the wrong order and made to wait in the bay for almost 40mins."
• "I would give it no stars if I could... Everytime you order over uber eats they forget the sour cream/sweet chilli dips, sometimes the chicken selects."
• "This visit was during a busy Saturday lunch time... The Big Mac I received could have been a stand in on a menu photo shoot!"

Staff Attitude

Pros:

• "The young man (glasses) who came out and delivered the food was very apologetic and went back into the store to obtain the items we were missing quickly."
• "Staff are very friendly and super-quick in taking orders."
• "The people who work there don’t have 1 brain cell between them!"
• "Excellent customer Service from one of the staff members, a young male."

Cons:

• "The most 10 IQ store. You never receive the correct food, it's always cold."
• "Staff are rude when you want to be served."
• "Came here for food on multiple occasions as it's the nearest McDonald's. Staff are rude when complaining about food."
• "I work nights, every time I visit for either dinner or breakfast they are closed for cleaning."
• "Staff are poorly informed and the manager is too lazy to assist the checkout."
• "Disgusting service received. Went to collect a replacement order for a previous wrong order."
• "Hopeless chaos. Just shut this horrendous establishment down."
• "I don't know what has happened at this McDonald's lately, but every time we go lunch time we are waiting 15-20 minutes for food."

Facility Cleanliness and Atmosphere

Pros:

• "A fabulous place with indoor and outdoor dining space and it is very scenic too."
• "This visit was during a busy Saturday lunch time. The restaurant was clean and well presented."
• "The staff were polite and calm, which is worthy of note, given it was a busy period."

Cons:

• "The atmosphere inside the facility is a line of Uber drivers and disgruntled customers."
• "The level of customer service is non-existent and to be honest the staff look overworked without clear direction."
• "Unfortunately, this was one of my worst visits to a McDonald's. It was so messy and dirty."
• "Bins were so full the trays and food were all over the place."
• "Absolutely disgusting service to disabled people."
• "The restaurant was filthy, no table numbers, no clean tables and an attitude from the manager."
• "It's McDonald's what can you expect. It's not all that different from others but they seemed to be really quite slow to serve."
• "The staff is so literally not bothered they don’t even salt the fries, which have never been fresh anyway anytime I ordered here."