McDonald's Reviews Summary

Customer Service

Pros:

• "Easy to park as lots of free spaces."
• "Excellent service ordered via the app & food arrived quickly & correctly."
• "Friendly staff (particularly the 'front of house' lady who I see on my Sunday morning visits)."

Cons:

• "Got the wrong order delivered. Called the restaurant they refused to help."
• "Very rude customer service from not only the server but also management!"
• "Poor manners by the most miserable staff I have ever spoken to."
• "My encounter with the McDonald's Nuthall Rd drive-through on the 23rd of last week left much to be desired."
• "Second visit. Came a few weeks back when it was the 'Italian' menu, the burger was laughable!"
• "Terrible delivery. Missing parts of the order, other parts were wrong."
• "Sorry but service slow, pickles etc missing off my big mac."
• "Horrible will not go back, I was surprised that the staff even knew we were there."

Food Quality

Pros:

• "Ordered a Quarter Pounder and fries from touchscreen order point... was tasty and warm and good value."
• "Great food, I used the drive through at 1.30am queued for 20 minutes!"
• "Food served quick and made to standart."

Cons:

• "I had to wait for a good 25 minutes to only receive cold food."
• "Food as you'd expect. Car parking is a nightmare during normal daytime hours."
• "Ordered via Uber, food arrived within 5-7mins as we aint that far. Everything was cold!"
• "Absolutely sick and tired of this place... food that actually gets put in the bag arrives surprise surprise it’s cold."
• "Terrible. Waited 30 minutes for a cold, wrong order."
• "The worst McDonald's there is every time I have been for convenience the food always seems to be thrown together."

Order Accuracy

Pros:

• "Window server was gatekeeping an extra slice of cheese n wouldn't add it/tell the cook to because its “policy”…"

Cons:

• "ALL THE TIME MISSING SOMETHING FROM MY ORDER."
• "Has to be my worst visit ever. Got my order wrong at first order point then charged me for there mess up."
• "Hello this is Liam Sinclair formally known as Liam scanlon - a former employee off McDonald’s… my requests I thought was rather reasonable, as I asked politely for a medium quarter pounder meal o pickles."
• "There is ALWAYS something wrong with delivery, whether it's the food being stone cold, chips all broken and floppy, a drink having spilled, missing items, very poor packaging."
• "Don't bother with the drive through or using the app and going in the bay. Staff always forget something."

Cleanliness

Pros:

• "Toliets were clean. Decent experience and would return."
• "It's always spotless when I go. The person who cleans up is always on the ball."

Cons:

• "Ants allover condiments stand, staff throwing sugar packets ant each other and if that wasn't bad enough my egg muffin is green and the hash brown is hard."
• "I was working in this area for 2 days... One evening I went to get some chicken stips and decided to go inside the restaurant. The restaurant inside was filthy, food everywhere tables were not clean at all, sticky tables."
• "Sorry, but I'm disgusted that this particular Branch didn't closed down after ant's were crawling around on the 2nd floor of the restaurant."

Facilities and Convenience

Pros:

• "Like this Mac ds its small but good use of space was a old pub we used to go now n then. Now drive through inside you will find charge area's colouring for kids upstairs nice size tables n sofas to chill on."
• "The service is ok. price reasonable plus you can now pay with your card in store."

Cons:

• "24 hours? I went last night at 1:30am to find the doors shut, car park closed, no signage explaining why and no staff to consult."
• "No facilities for people with disabilities, after asking where is the disabled toilet were, told no key toilets upstairs lift not working."