FOW Winsford Reviews Summary

Customer Service

Pros:

• "This will be my fifth car from this dealership and each time the sales have been conducted very efficiently."
• "Absolutely outstanding service really appreciated the constant updating and level of white glove delivery."
• "Definitely my number one choice of dealership/supermarket across the UK."
• "Liam was very friendly, polite, informative & made us all feel very well looked after."
• "The staff were great throughout."
• "Everyone has been really friendly from start to finish whether that be someone on the phone, the ladies at both reception points or the salesmen themselves."
• "The sales advisor Julie Williams was extremely helpful."

Cons:

• "Shocking service with no comeback."
• "Failed to inform us that our new car had been involved in an incident in their workshop."
• "Would avoid using FOW. Difficult to get hold of any salesman and always fed the same story of them being in a meeting or with another customer whenever you call."
• "Terrible people. We wanted to buy a £17k 20reg car. My disabled friend was told to sit down in the showroom."
• "The main thing was the customer service. Two girls from reception stood and laughed at me as I walked out."
• "Shocking company! Avoid like the plague! No communication skills at all."
• "Long waited day turned out to be the worst car buying experience of my life."

Vehicle Condition

Pros:

• "This vehicle was immaculate."
• "The cars we looked at were all in perfect condition and all jobs done."
• "First of all the car I went to look at was in a fantastic condition and very well priced so was very happy with that."
• "The Winsford site itself is also very welcoming and all vehicles look clean and looked after."
• "A great selection of cars and easy process for test drives and organising pickup."
• "The experience at Fords of Winsford was fantastic because I received a great trade in price for my vehicle."
• "I wouldn't hesitate to buy again from this company and highly recommend this company who have a fabulous choice of cars to suit all needs."

Cons:

• "We found the car that we really wanted but the drivers seat had a lump in the lower padding."
• "Quality of preparation left a lot to be desired - paintwork and interior quality is typically sub-par across their stock."
• "Car itself tatty, dirty, not working as it should and damaged, none of which mentioned on their website."
• "Found the whole bunch of deep eye-catching scratches on the interior, dashboard, windscreen, and body."
• "Had a look at two other vehicles on the actual forecourt, dirty and paintwork issues throughout."
• "Car was delivered with damage we were not informed of, a key which triggered a gear box failure warning and a completely empty petrol tank."
• "Terrible aftersales, I purchased a 2018 Audi A4 in 2021 and less than a year later the paint has started peeling off."

Sales Process

Pros:

• "Absolutely brilliant, a nice refreshing way to buy a car, the sales people aren't pushy and you don't feel bullied into buying something that has just come in."
• "Buying experience has been great - no pressure and quick."
• "We enjoyed the whole process and would definitely recommend to anyone."
• "Sales staff very professional and make you feel welcome and amazingly not pushy."
• "Smooth and easy process to buy a used car."
• "I felt like I could make my own decisions and decided that the car I chose was the one for me."
• "Buying a car is normally my least favourite thing to do, but here they actually make it easy and enjoyable."

Cons:

• "Spent 2 days hammering out a deal to buy a car with part-ex and home delivery, called to make final payment only to be told they don’t accept part-ex against a motor thats delivered!"
• "Purchased at car on the 19/10/22 was told it would be ready on the following Wednesday 26/10/22... total waste of time this place."
• "Unfortunately it went down hill after this as the car I was wanting to trade in was undervalued by 1-2k compared to all other garages I had been to."
• "Total waste of a journey. Car looked clean in the photos. I was told it had only just come in and parked on a Grass slope and couldn't test drive it."
• "Next morning no call so I rang them and said I was keen to do a deal if the test drive was good. No call back."
• "Went to look for a car, there's 100s this place is far too big and a pain as you have to keep walking up and down."
• "The handover/ Delivery arrangement is disappointing. Delay and not informing the client of it."