Nando's Watford - High Street Reviews Summary

Food Quality

Pros:

• "The food was as usual, very good."
• "The food was lovely, but you do not get enough food for the money."
• "The chicken was amazing. The sauces were zingy, spicy, savory and not as hot as expected."
• "Serve extremely tasty chicken!"
• "The food was tasty and cooked as I wanted it."
• "Food is Good and up to mark as Nandos usually is."
• "Always a great meal at Nandos."

Cons:

• "The chicken tasted like it was just boiled and not cooked on the grill."
• "Food was subpar, very disappointed that they've dropped garlic for BBQ garlic as spice level."
• "chicken was extremely dry and looks like they just grilled the old chicken."
• "The whole chicken came almost cold, lord knows how long it was sitting under the light, and the burger bun was rock solid."
• "Food was good but portions were f’d."
• "Stingy portions - could barely tell my fiancé ordered peri salted chips."
• "Bad quality chicken - my fiancés 1/2 chicken was still pink in places."

Customer Service

Pros:

• "Ethan, at Watford ohh my dayz,, he is such a worker, amazing customer service, very friendly, loves to make the customers happy..."
• "Another man who took our long food order was also really helpful and actually a great laugh."
• "Lovely staff helpful nice welcoming..."
• "Wow this is absolutely amazing customer service, I’ve chosen butterfly chicken very hot with spicy rice and sharing chips platter also very spicy."
• "Once sat the man who ‘hosted’ us was amazing! Great enthusiasm and there to help us throughout."
• "Me and my family came and were warmly greeted, and also taken care of by staff."
• "We come here regularly and this is a fab Nando’s. The staff are always helpful and polite."

Cons:

• "Down points are the service that I experienced."
• "Staff wasn't the happiest to be there & received quite a cold reception from Kitty."
• "Manager was pretty rude."
• "unfortunately no help when it came to comunicating on the phone sevices not good at all... ignorant one of the staff..."
• "Absolutely terrible service."
• "Really dissatisfied with the lack of good customer service."
• "a lady working for Nandos with very bed behavior..."

Ambiance and Cleanliness

Pros:

• "I was also impressed by the cleanliness and overall ambiance of the restaurant."
• "The decor and ambiance is nice."
• "They have really made an effort to make the area CoVid safe."
• "The restaurant itself is clean, and the toilets are miles away tucked in the basement somewhere!!"
• "Everything is always CLEAN, sauces and cutlery regularly refilled. No sticky tables 👍🏽."
• "For a start the inside of the nandos was welcoming and a nice feel."
• "this restaurant is spectacular. family visits on every suitable occasion and the food there is 100% delicious."

Cons:

• "No covid measures in place, no hand sanitizer available."
• "This used to be a good restaurant but omg! How a lot has changed! The cutlery was dirty and so were the plates."
• "basically ZERO customer care - do not order online!"
• "Not very clean. The table we were sat at had been 'cleaned' but was still covered in gunk/food."
• "This place is really a cesspit!!"
• "The slowest dining experience of my life."
• "did asked for a member of staff opinion on what to get and she wasn't that helpful."

Ordering and Delivery

Pros:

• "Easy to use the app to order and service was fairly quick."
• "Food came out pretty quick too and everything was great."
• "Currently you can scan a qr code to join a virtual queue if it's busy."
• "Picked up a collection order but the staff were all outstanding, we set our collection time to half past 6 and it was ready on the dot."
• "Had a little issue with food but Muaaz was on point. Compensated, acknowledged and resolved the issue straightaway."
• "We're always ordering lunch for the team and this team never fail to deliver."
• "Great service, got to Watford and was ment to go tinsletown and they said closed at 8pm even tho this sign said 11 but we ended up in nandos and this was the quickest nandos great staff decent size top ratings..."

Cons:

• "I ordered food from this nandos and they delivered it to a completely wrong address and I did not get my food."
• "Service was a bit let down, they packed all our dine in order and then took out from packing & was served cold."
• "Ordered online for take away and had to wait instore as it wasn’t ready."
• "The delivery never arrived! Called the head office and was told I won't get a refund, this is outrageous."
• "After long wait with my three children instead of getting a table I been asked to Scan QR code..."
• "Third time ordering from here....as per don't expect the sauces you requested."
• "Had an issue with delivery and it hasn’t been the first time either."