Halfords Autocentre Braintree Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Jack at the auto centre couldn't have been more helpful. Great customer service and really friendly and efficient."
• "David and the staff was very helpful. They are fitting them on the 22nd."
• "Fantastic service from both Dave in the Halfords shop, and Jack in the auto centre. Both were so helpful and professional."
• "Sam and everyone who works there, they've been great help."
• "Thank you to the very helpful mechanic who helped us out just as they were closing up shop on Saturday 1st July."
• "Met with polite and well mannered at reception. Job took longer than expected but all staff were so determined to do a good job."
• "Fred and Gary. Always go out of their way to help and make things as easy as possible."
• "Staff incredibly helpful and personalise your requirements."

Cons:

• "Your customer service is appalling! Rang twice on friday afternoon to book a service, been told there was queue and after 15 minutes wait both times someone hang up the phone!"
• "I overheard they called me a chav on the phone too which is ridiculous considering this is Halfords."
• "Another guy came up and rudely told me batteries don’t just fail I must of done something to it but he would test it and call me."
• "quick booking process but the guy at the reception was pretty rude."

Quality of Service

Pros:

• "Tyre fitted super quick and we were back on the road. Highly recommended!!!"
• "My car had coil and spark plug issues, Halford ordered the parts and fixed the problem, in less than 5 hours my car was ready for pick up."
• "Visited, having booked a service via phone the day before. Staff were friendly, checked my tyres and repaired the puncture within an hour."
• "Halfords garage always inspires me with confidence and trust, in leaving my vehicle with them."
• "The job was completed promptly. On collection the clear and comprehensive description of work carried out was much appreciated."
• "Job done efficiently and very quickly. Fred at reception was extremely helpful."
• "Have been going here for years. always great service from Gary and team."

Cons:

• "DO NOT TRUST !!! my fuel sensor has been swapped by these! It's a new car and I've had it from new."
• "I visited the store and purchased a new battery for my motorcycle, the battery was faulty from day one."
• "I went here to get parts of my exhaust replaced. They told me there is nothing they can do."
• "I've updated my review due to extremely poor service received."
• "Not good unfortunately, my car was not repaired as requested. I was charged £500+ for extra unnecessary work."
• "They said they can clear a fault on the plug in computer but in the end they couldn't."
• "I was charged £307 for a new radiator. Just been to a local garage who said they would have done it for £110 max."
• "Awful service i got told my starter motor was changed and replaced with a new one but they never even took the old one out."