The Range Reviews Summary

Store Layout and Stock

Pros:

• "Overall store is reasonably laid out, with certain things in general areas."
• "The store has plenty of 'just what you need' items."
• "Big store with wide range of goods from household stuff to pets accessories to garden tools & plants."
• "The store is great. Good products. Large range of products for many different people."
• "The store has a good selection of most things ranging from garden equipment to home improvements as well as hobbies and general interests."
• "The Range has everything from dog biscuits to buttons. From cleaning products to furniture they have it all."
• "I love the Range, massive two storey store with a large range of almost anything you would need, from home to garden to pets."

Cons:

• "Doesn't always have things in stock, upstairs looked a right mess."
• "Unlike a lot of its stores, THIS ONE SUCKED. Was newly opened, and it had no real flow, stuff everywhere, and no staff to be seen."
• "The stuff on the shelves might be messy and it's annoy a bit."
• "Got a good range of products but dropped quite the a bit of the amount they now stock."
• "The whole store was overwhelmingly miserable and stuffy."
• "Looks like a jumble sale."
• "Used to like this place but it looked so tired and run down and bare."

Customer Service

Pros:

• "A man called Mick served us, I have dealt with him before. I have to say that this man cannot do enough for you."
• "Staff are very friendly and chatty too ☺️."
• "The lady that served us was warm friendly and helpful."
• "Staff knew exactly how to do the refill, the price, where they were kept which made the collection very easy."
• "Staff are very helpful if you need a hand getting anything downstairs or to your car and service is quick when going through the till."
• "Ryan provided excellent service, nothing was too much for him."
• "Excellent customer service at the Ipswich, London Road branch from Daniel Davidson."

Cons:

• "Ordered item online and needed to return it - awful customer services!"
• "The staff saw me looking for the arts and craft section and didn't even attempt to help."
• "The three staff took 5 minutes to acknowledged me because they were too busy discussing who’s going on break next."
• "Seriously, the customer service on this store is unbelievably appalling."
• "Assistant very aggressive. Raised her voice to tell me not to move trolley as she was getting bar code."
• "Very difficult to locate a member of staff should assistance be required."
• "One unhelpful staff member when I asked where something was they just pointed to the direction of the product."

Parking and Accessibility

Pros:

• "Also has a Garden Centre out the back which is undercover."
• "Good prices, ample parking and an elevator for disabled to get to second floor."
• "Parking easy midweek. Don't know about weekend. Prices are amazing."
• "Being able to park right outside is a huge bonus too."
• "Parking is great never had an issue with finding a space."
• "Parking is always available the only negative is try to avoid the weekend it gets really busy."
• "Bit more easier to move around than Colchester range, other customers were politer towards wheelchair user's, parking straight in front of store."

Cons:

• "Parking is an utter nightmare, especially during busy periods."
• "Lots of car park construction going off not 100% sure at first that store was open."
• "Major downfall is shop location, try parking in here and getting out on a busy day, could take you over 30 mins to get out of here on a real busy weekend."
• "The only issue with this store is the location, at the weekend it gets so busy it takes a while getting out of the car park."
• "Love the range reasonable prices with a brilliant variety of goods, downside, tiny lift but don't always work so mums with buggies prams or disabled may not get to the cafe or upstairs for furniture lighting etc."
• "The escalator is the other side of the store from the lift and the lift is poorly signposted."
• "However its not really organised and it's cramped there's no space for a lot of people."