McDonald's Reviews Summary

Location and Accessibility

Pros:

• "Nice little branch located by the Sandwell Hospital and on a main road."
• "It's a very busy McDonald's on a main road, with a drive-thru and small car park."

Cons:

• "Unfortunately, due to the drive-in location and size of the site and car park, it is awkward."
• "The Car park was chaotic hardly any room to park up due to the ques for the drive through."

Staff and Customer Service

Pros:

• "Staff are generally nice and I've never had any issues here."
• "Staff member serving me was digging and picking at her ear throughout our interaction, which was a tad gross. She was polite though."

Cons:

• "I asked to see the manager only to be introduced to Ashley Heath, he portrayed us as a moaning family."
• "Never remember to pack sauces. Asked for ketchup for me and husband's meals in drive-thru."

Quality and Consistency of Food

Pros:

• "Food is pretty much consistent with most McDonald's."
• "Quick order processing using the app food was fresh and hot when I received my order."

Cons:

• "Restaurant was cold. Food was cold. Went to counter to get new food was ignored."
• "Food was fine. One of the few that actually give you what you ordered. Usually end up with mayo on my wrap after asking for it without but they actually got it right."

Price and Value

Pros:

• "I preferred it when you could purchase a large milkshake for £1.79."
• "We ordered a family meal yesterday and everything was cold except for the chicken nuggets."

Cons:

• "Prices have crept up slowly but this is the case across the board."
• "ABSOLUTELY SHOCKING SERVICE & FOOD. We were order 87. Just a simple Big Mac and Fries were ordered but they gave Big Mac without the sauce and half a box of fries."

Order Accuracy and Efficiency

Pros:

• "They have table service inside now, so when you order on the touchscreen, you can take a table sign and enter the number, then take a seat."
• "Went to McDonald's for my Daughter's Birthday, it was very busy, but it was Friday Evening. We ordered using the McDonald's app and got our food delivered to our table."

Cons:

• "For every 10 orders, they will mess up around 3 or 4. You really need to check everything before you leave."
• "Everytime we order there's something missing, I mean come on how hard can it be you have a list of what should be in the order but obviously staff can't read."