Pepe's Reviews Summary

Food Quality

Pros:

• "The food was super delicious, and I can confidently say it was the tastiest chicken I've ever had."
• "The peri peri chicken is an absolute must-try, cooked to perfection with a crispy skin and tender, juicy meat."
• "Food was really flavorful."
• "The chicken was grilled just right and the mild sauce complimented it very well."
• "Grilled succulent chicken that I am genuinely repeatedly amazed by on a frequent basis."
• "Chicken was done just as i asked and food was ready for collection in time stated."

Cons:

• "Sunday morning I was throwing up and couldn’t keep any food down for 24 hours."
• "Burger was pink :/ proper let down."
• "The chicken was mild, the rice was leftover sticky rice."
• "Firstly the chicken was burnt and only had 2 strips cut into 6 small size chunks."
• "Absolutely unexceptionable disgusting chicken."
• "Ordered over the phone for delivery as the app wasn’t working. After waiting an hour, called the store- first being told that my order was for 30 wings, then being told that there wasn’t even an order for us."

Customer Service

Pros:

• "The staff, especially Mr. Mahrooz, were incredibly kind and attentive, making the whole evening even more enjoyable."
• "Honestly the guys who work in here are all really nice."
• "Mahrooz deserves a pay rise. The amount of passion he has for his customers is unbelievable."
• "I had an amazing dining experience at Pepe's!"
• "Nice store with enough space for dine in. Fast service."
• "I enjoy eating from here. Great variety of food and great flavours."

Cons:

• "Horrible food disgusting customer service and extremely rude staff."
• "The young lady behind the counter with her hair in a bun was very rude."
• "Management is very tight with sauces, unlike other pepes, not very friendly and welcoming."
• "Horrendous customer service. Tried calling the store to place an order but it just kept ringing out."
• "Refused service due to no face mask even though I’m medically exempt from wearing one."
• "The manager in this branch is extremely rude and greedy."

Order Accuracy

Pros:

• "Food was ready and called out our order number. Food was really flavorful."
• "Food was on time and delicious. All our group loved the flavours."

Cons:

• "Spend over £120 on a large order and they forgot 4 x fries, peri peri salt and a drink we paid extra for totaling over £10 worth of missing items."
• "Ordered a wings platter, the supervisor cooked them but couldn't count to 18!"
• "Got a family platter today. Food was very nice and service was very good. The chicken was done just as i asked and food was ready for collection in time stated. Thank you guys and keep up the good standard. Will be recommending you to friends and family"
• "Ordered through just eat, order was late by 45 mins."
• "I won’t be visiting them again for sure! Greedy owner who has started charging loyal customers for sauces.better to go back to old is gold branches sparkhill and ladypool."
• "Hopeless, every time I order from them for delivery there is a missing item or it takes too long."

Hygiene and Cleanliness

Pros:

• "The branch itself is very clean and from what I could see of the kitchen it was clean too."
• "We used Pepe's for the late night catering at our wedding (140 guests) and they were fantastic."
• "The restaurant is very roomy compared to some pepe's, its also very clean and service was fantastic."

Cons:

• "The person cooking the food dropped some chicken on the floor. Picked the chicken up off the wet floor with the tongs put the chicken in the bin. Then proceeded to cook the chicken on the griddle."
• "Absolutely disgusted to find a fly in the middle of my food."
• "The food was delivered with items missing."
• "This place is hygienically filthy. There was food on the floor tables dirty no hygiene at all."
• "My stomach now hurts, thanks for the food poisoning. This is a picture AFTER the guy cleaned."
• "I went to go get food from this pepes and I was waiting 30 minutes when someone else came in not only did he get his order before me when he had ordered upon entering the restaurant but several people did and it was people who were of the same race as the staff. Me and a couple who were waiting before me had to wait at least 45 minutes to get our food when others who came after us got theirs after 15 minutes."