McDonald's Reviews Summary

Staff and Service

Pros:

• "Staff were fantastic, helped us to get seated instead of all of us standing in the queue."
• "It's always terrifically busy in here but the staff do an excellent job of coping."
• "Most of the young staff are extremely polite and try to help."
• "Staff are always busy trying to keep the seating area clear of previous customers waste left on the tables."
• "Amazing experience today in this Mcdonald branch, staff was very efficient, helpful and courteous."
• "The young girl was lovely and very apologetic."
• "The staff however were very polite and friendly which was very welcomed."

Cons:

• "Absolutely trashed inside, no cleaning going on."
• "Two people stood around doing nothing one simply checking her nails."
• "The staff were too busy talking to bother reading the differences we had requested for our order."
• "The staff are miserable and the signage after dark is non existent."
• "Staff seemed unsure of what to do with very little leadership in the place."
• "The children that are employed at this restaurant need some serious customer training."
• "Staff were friendly and professional."

Food Quality

Pros:

• "Food was fast and hot n delicious."
• "The food at McDonald's is never outstanding but usually you can rely upon getting hot, crisp, skinny chips."
• "Our food was lovely and hot great service, well done to everyone who works there 👏🏻😊"
• "Food was delicious, l will be back, thumbs-up 👍"
• "Food always good and never have to wait too long even when it's busy !!"
• "Never had any problems with the food."
• "The food was nice, came quite quickly."

Cons:

• "Both of our meals were always stone cold when we got them."
• "Food looks like it's thrown together, cold."
• "Burgers are always cold, one of the Big Macs had no cheese or Big Mac sauce in it, items missing from order."
• "Food always cold. Chips soggy and horrible."
• "Both lots of food were cold."
• "Food was all cold."
• "Food was luke warm and looked like it was literally thrown in a box."

Order Accuracy

Pros:

• "Very busy when I went but very quickly got my order."
• "For once they got my order correct, I have 3 children who all want different things."
• "Lad on drive through was really friendly."
• "Well impressed with the quality service, staff are all very friendly, helpful and polite."
• "The drive through section is also prompt and organised."
• "Always fresh food because it is always busy."
• "The service was very good and the place was well maintained and clean."

Cons:

• "I've been here lots of times and I'll give them 10 out of 10 for getting the order wrong."
• "They never get the orders right with any consistency."
• "Went through the drive thru and asked for a 'veggie burger deluxe', ended up with some kind of meat burger."
• "One of the worst McDonald's I have been to. Got my entire order WRONG."
• "This has to be the worst Mc Donald's ever, cold food, slow service, wrong orders, lazy staff just standing around chatting, never have milkshakes."
• "They messed up our order numerous times and we still ended up with some missing items."
• "Food arrived wrong."

Facilities and Cleanliness

Pros:

• "Plenty of parking, drive-thru is always reasonably busy."
• "The car park is huge with electric vehicle charge points."
• "Nice to see clean toilets."
• "Clean. A high standard maintained by restaurant staff."
• "The attention to detail when it comes to cleanliness is first class."
• "Service is quick and there's always someone out cleaning tables etc."
• "Plenty Of staff on hand inside. Clean and tidy."

Cons:

• "It was McDonald's stupid, unhelpful, disastrous and chaotic system."
• "The floor in the restaurant was very sticky and slippery."
• "The car park has a poor layout and leaving/queuing is just awkward."
• "This place is the worst McDonald's I have ever been to, the Toilets where smelly unclean."
• "The whole restaurant was Filthy."
• "Visited today and it was filthy like really dirty and not even that busy."
• "The place seriously needs a shake up."