Address: The Blvd, Merry Hill, Brierley Hill DY5 1SY, United Kingdom
Phone: +44138475260
Rating: 3.7
based on 126 reviews.
Customer Service
Pros:
"The staff were fantastic. They gave us an area reserved for the party."
"Really grateful to the lady cleaning tonight approx 7:45 helped me so much when my daughter all of a sudden became ill."
"We had a party of twelve to order for and take out, so Sophie at merry hill McDonald's was absolutely amazing, a credit to your company so friendly and helpful can't speak highly enough."
"Served promptly at the till, and then food was brought to us quickly with table service."
"All of the staff were friendly and the food was freshly made and hot."
"Quick service and friendly staff too."
"i got served today by an amazing young lady named alice... her customer service was amazing and she got my food out to me as fast as she could."
Cons:
"Absolute disgrace today 😤 customer service shocking."
"Poor service, poor response, staff their acted like i was the one in the wrong."
"Literally the worst McDonald’s. Don’t order delivery from here. Multiple times we’re not getting all our order."
"The young girl who was handing the food out on the drive thru tonight... needs to understand what customer service skills are."
"A manger came over to us who was bossy and rude."
"The person who gave me my food. Was rude she dumped my stuff on the counter and marchered away."
"The customer facing girls are miserable, don't smile and appear to be bored with their jobs."
Food Quality
Pros:
"This was a pleasant visit as usually McDonald's is a quick easy fix when hungry. The burgers were actually hot as were the chips."
"Mac's is where children can eat what they like and enjoy."
"Been here a few times with the kids and always a good experience, staff are friendly, food is quick and the self serve machines means it's brought to your table."
"Today at dinner time (around 19:15) I had an issue with the Macdonalds app after it crashed, but the restaurant manager was very supportive and helped me solved the problem straight away."
"Best mcmuffin around, food from my local McDonald's is always swimming in grease so I go the extra 3 miles to merry hill for one that won't kill me, so quickly lol."
"Great for families of all ages and excellent value."
"The burger and fries was piping hot, it was Extremely delicious."
Cons:
"The staff couldn't heat a tin of beans let alone prepare decent food which turned up cold."
"Ordered 2 Big Tasty 20 nuggets three cheeseburgers 3 chicken burgers fries and 2 Banana milk shakes... it was all cold."
"Ordered burger meals for myself and my little one. Went home and found mould in my burger."
"Food was cold looked like it had been thrown together had to complain last time we went aswell wont be going back again."
"I ordered a McFlurry got outside and it was warm."
"Never have apple pies ready when there needed 😂 trainee on till that took what felt like 10 mins to sort out my order as she kept making mistakes."
"Food diabolical."
Cleanliness
Pros:
"Clearing and cleaning tables after you have left."
"Always clean and staff are always friendly and helpful."
"This very busy franchise is kept very clean...service is great and staff quite cheery."
"Easy to park, clean inside and out. Toilets were also clean and tidy."
"Cleanliness is good as is table availability. Prices very good as well."
"What you would expect from a McDonald's restaurant. Fast food, friendly staff and the restaurant was very clean."
Cons:
"needs a good clean visited at 8.30 of a morning tables need a good clean and floor sweeping."
"Chips were only just warm, and not very good sitting in with children hearing staff on a break sat talking and swearing about getting drunk and under age sex."
"The app isn't working effectively from the car park."
"Cleaning room door was wide open for customers to see the state of the tiny room."
"Visited the toilet to find that looked like a water fight had taken place there...very dirty."
"Dirty table and seats."
"Sat at table 34 to see marks all over the table of what looks like colouring pencils or some sort which is very not hygienic."
Order Accuracy
Pros:
"30% off on mobile app monday, placed my order, paid on my debit card, said its gone through."
"Ordered on mobile, speedy items but still waited 20 minutes somehow."
"The machines you have to order your food through never give receipts."
Cons:
"Every time I order there is either something missing or the wrong item received."
"This is the worst delivery McDonalds we have ever used."
"Ordered food on just eat, received nothing but the drinks, Phoned the restaurant and got told that it was the driver's fault."
"Ice cream had melted as that was done when the order went in but wouldn't give it to me."
"Extra hash browns charged £3.95 for 5 yet it's advertised at £0.50p each had to ask for refund."
"Ordered an uber for mcdonalds breakfast, Food arrived over an hour late and freezing cold."
"Awful always get orders from just received my uber eats I've got wrong persons order tried phoning mcdonalds 130 times now phones always engaged."
Value for Money
Pros:
"30% off on mobile app monday, placed my order, paid on my debit card, said its gone through."
"I had a bacon roll and cappuccino for £1.99 a rare special offer on the map."
Cons:
"They terrible they ban kids for not tidying their rubbish up when they have cleaners to do that for them they are a load of rubbish if I were you I would not go there for food."
"Nice good of course but even though I only ordered a plain double cheeseburger and sprite they served the 5 people behind me making me wait about 20 minutes for just a small meal."
"Ordered worth more than 21 pounds, and they didn't give me the McPlant sandwich for my sister."
"Also over priced for kids happy meals. Charging 20-30 pence than other McDonald's."
"Went McDonald's on boulevard merry hill, Part of my order was large fries. I asked for ketchup and was told it's 5p!"
"The fries where cold considering I sat in the restaurant to eat and got told sorry for the delay on the Apple pie, yet it was cold when I tucked into it."