Foxtons Crystal Palace Estate Agents Reviews Summary

Professionalism and Support

Pros:

• "They went above and beyond what was required of them at all stages from our offer being accepted to all of the inevitable bumps in the road that happen when buying a property."
• "Justin was extremely helpful in guiding me throughout the entire process, and went above and beyond to finding me a perfect property suitable to my specific needs."
• "Brilliant estate agents! I was assisting my elderly grandmother with the sale of her property and my agent Sarah Olaleye went above and beyond to help us get the sale done."
• "The combined talents of Charlie Jones and Simon Darvill were absolutely professional from start to finish."
• "Tom Gowers is the best estate agent I came across."
• "She communicated effectively with everyone involved."
• "As a first time buyer I have been amazed by Zachary's commitment to my search."

Cons:

• "Ultimately it felt like they wasted our time."
• "It was impossible to get through on the phone and the fact they never returned our calls was just plain rude."
• "In my opinion Foxtons should not be trusted and customer service means nothing if it means jeopardizing their fees."
• "After not being able to live in my rented flat for the past 4 weeks due to a mouse infestation Foxtons have still not resolved the issue."
• "They certainly didn't care when I reported my child was involved. Horrible, unethical, awful. AVOID THEM LIKE THE PLAGUE!"
• "Horrendous service. After arranging a viewing the lettings agent didn't show up."
• "I would strongly advise NOT to use Foxtons or at least the Crystal Palace branch."

Communication and Responsiveness

Pros:

• "She was lovely, unpushy, efficient and prompt with her replies."
• "They have been very easy to work with, responsive to our requests and proactive in chasing things along the process."
• "They were also super empathetic and communicative."
• "Really great and personal support from Charlie Jones and Simon Darvill."
• "Tom had kept me updated at every step of the way."
• "Communication was great via phone, email and text message."
• "The communication from Foxtons was excellent, regularly updating us on progress with the flat sale."

Cons:

• "We never received the call backs which were promised, we were never able to speak to the right people, and they complete failed at getting the property sold."
• "I have emailed them and surprise surprise got an automatic reply they are 'out of the office on annual leave'."
• "During the move out period viewings were scheduled aggressively with communications between agents and tenants being very poor and sudden."
• "Still waiting 10 days later."
• "Any request for professional advice was met with an unsympathetic and procedural response."
• "They do not care about tenants welfare or inhabitable properties."
• "THE MOST UNETHICAL AND IMMORAL agency I have ever had the misfortune of dealing with."

Recommendations and Satisfaction

Pros:

• "I would highly recommend them!"
• "I have had nothing but support and excellent service and would be recommending the service to all my friends and family."
• "I can't recommend Shadane or Foxtons Crystal Palace any higher!"
• "Very happy to recommend the Foxtons sales team!"
• "I would definitely recommend them and have already. Thanks Foxtons!"
• "I would have no hesitation in recommending Foxtons, Crystal Palace to my friends and family."
• "They come highly recommended!"

Cons:

• "I would very much struggle to recommend this particular branch of Foxtons."
• "Avoid Foxtons Crystal palace if you want to sell a house in West Norwood (and probably surrounding areas too)."
• "I would definitely recommend them as you feel that they are making a big effort to find you a buyer."
• "I couldn’t recommend Jess Goffe enough - such a helpful, knowledgable and friendly person."
• "We can not recommend Tom and Simon at Foxton’s Crystal Palace enough."
• "I would definitely use them again."
• "I highly recommend him!"