Address: Walton Rd, Farlington, Portsmouth, PO6 1SR, United Kingdom
Phone: +442392314214
Rating: 4.8
based on 188 reviews.
Customer Service
Pros:
"Initially dealt with by a gentleman called Chay, very helpful and assured my wife."
"Dealt with Tony on the service desk, very nice chap and very helpful."
"Alex went above and beyond and nothing was an issue."
"Had a great experience with Fiat! Tobyn was such a pleasure to do a deal with."
"The booking process was easy and straightforward."
"Just wanting to thank Alex Woods for his time and effort with helping me search for the right car."
"Both Tony and Matt on the service desk gave excellent customer service."
"Easy to phone and order part for my car and the price was fair."
Cons:
"My only observation was I submitted an enquiry online via Autotrader and that was never answered."
"Difficult to get through to the Service Dept a few days earlier but resolved eventually."
"Only issue is wish they advertised opening times properly."
"The garage did the MOT and told us they would have their people clean and valet the car."
"The times shown online are showroom opening times and the times you can pick up parts aren't actually the same."
"Well they sort of washed the car badly and clean in inner doors badly and didn't hoover anywhere."
"been trying to reach someone at parts or service for 3 Days now!"
"Lack of communication between depts and customers, customer service individually is good, but as a company terrible."
Vehicle Purchase and Sales Experience
Pros:
"We purchased a car from Snows Portsmouth and we were lucky enough to deal with Alex Woods."
"Carmen was spectacular. So friendly and informative. We purchased the same day."
"The process from start to finish was faultless and Alex was very professional."
"The purchase of my Fiat 500 was superb. The skills, knowledge and experience from Chay Jennings was incredible."
"We purchased a used car, it had a couple of teething problems however Chay and the sales team did all they could to rectify the issues."
"A wonderful Fiat Dealer whose care and commitment to support in the purchase of an Electric Fiat 500C we can highly recommend."
"Brought my Abarth from Carmen absolutely lovely lady and a credit to Fiat."
"Buying a second hand vehicle from Snows has been great. The process was quick and seamless."
Cons:
"However what was delivered was a badly cleaned, unserviced car with its old cam belt and pump firmly in place."
"We raise this with David and his team and found no MOT either with my daughter having come down to complete and drive away!"
"Have never had such a problem trying to buy a car."
"Ordered a Fiat 500 online following two video tours. Paid extra for paint and fabric protection and was told the seats would be thoroughly cleaned before treatment was applied."
"The delivery driver told me the £300 treatment hadn’t even been applied as it didn’t smell right and there was no identifying sticker."
"I was forced to send the car back. The delivery driver told me the £300 treatment hadn’t even been applied."
"NOBODY HAS CALLED ME ONCE SINCE THEN. Two days later I cancelled the order as NOBODY BOTHERED TO CONTACT ME."
"I completely lost faith in Snows Fiat. 8 days later and am still waiting for a £9300 refund!"
Servicing and Maintenance
Pros:
"Had a full Gold service, cambelt, battery and ancillary belt. All done within the day."
"I will continue to use them for the servicing of my car."
"The service, MOT and cam belt replacement was completed in good time while I waited for the car."
"Difficult to get through to the Service Dept a few days earlier but resolved eventually."
"The car was cleaned nicely."
"Thank you to Carmen and her colleagues at SNOWS FIAT in Portsmouth for advice, great service."
"Excellent service from Tony and the team today."
"They also do a complimentary clean and vehicle health check when you get any servicing done."
Cons:
"I'd asked to collect vehicle at 3pm but had a call at 1330 to say all finished. Car washed for me."
"The water was frozen that day due to the weather so the car couldn't be washed."
"Strange and overpriced service in my opinion. From what I can tell we were charged £179 for 3 litres of oil and a filter."
"Car booked in for a repair, they couldn't pinpoint the prime cause but had the audacity to charge for the pleasure."
"It was clearly a software error which speaks volumes about the manufacturer as a whole."
"Advised that the best course of action would be to PX the car and offered a laughable £100 which was a little insulting to say the least."
"Do yourself a favour and avoid these time wasters."
"Great customer attention, location sanitisation and flexibility regarding service cost / payment."