Bella Italia - Walsall Reviews Summary

Staff Service

Pros:

• "The staff are the key to this restaurant as they look to cater to your every need."
• "Staff were amazing and very attentive."
• "The staff got together to sing happy birthday to my son which was so lovely."
• "The manager Amy was very friendly and helpful which made the overall experience superb and enjoyable!"
• "Fantastic service Sam!!!"
• "The ladies who served us were so genuine and friendly."
• "We were served by waitress Rosie who was very friendly and attentive."

Cons:

• "Food was sub standard, all waiting staff looked under pressure."
• "Whilst I have been waiting, I have witnessed two families walk out because of the service."
• "Waited 15 minutes before we were even noticed standing at the door."
• "Even with the 30% off coupon used this place provided extremely poor value for money. Service slow and unattentive."
• "Service was poor, especially considering there were only 12 tables with customers."
• "Terrible service, takes ages to be served, seriously understaffed."
• "Waited ages to get our order, waited ages to be served, food wasn’t great and one of the staff was rude."

Food Quality

Pros:

• "The set menu is good value for money."
• "The food was well cooked and very tasty as usual."
• "Both our starters was lovely the main was caesar salad."
• "The food was delicious and the ladies who served us were so genuine and friendly."
• "Lovely place, tasty food."
• "Our food was hot on arrival, fresh and tasty."
• "The food was delicious, we all enjoyed it thoroughly, and we were all full by the end of it."

Cons:

• "Carbonara was rubbish and covered with pepper."
• "The food was definitely not on par. Bland, the béchamel sauce was watery and the pasta had absolutely no seasoning."
• "Food is subpar as usual and the portion quite small. Only ever come here when I have the £3 meal vouchers."
• "Huge lumps of half cooked onion and pepper in the middle with one lump of minced meat."
• "The calamari starter rather small for the price."
• "Food was rubbish, tasted like cheap microwave food could of got a better ready meal out of asda."
• "Salad with steak was inedible...crunch like sand between your tooth."

Atmosphere & Decor

Pros:

• "The dining experience allows you to feel comfortable and relaxed."
• "Such an amazing place to relax and eat some amazing food!!"
• "Lovely place, great atmosphere and quick service."
• "Nice place, friendly staff."
• "Lovely decor, busy and the noise carries quite a bit through the restaurant."
• "The restaurant was really well presented and spotlessly clean."
• "Pleasant atmosphere with great decor."

Cons:

• "The atmosphere, with it being midweek and covid, was just severely lacking."
• "The real issue that I have with this outlet is the noise level. It's often very full and the walls are brick. Conversation can be very difficult."
• "The temperature was freezing as we were sat by the door so we asked to move."
• "Some of the food was dry."
• "The pizza we ordered had a few toppings missing which was a shame."
• "It was pretty quiet when we got there at 5."
• "It was a nice atmosphere."

Value for Money

Pros:

• "The set menu is good value for money."
• "Price was good for what we had although did use a taste card for 25% off food."
• "Went for a pre-birthday meal, excellent food and was great with the groupon offer."
• "Good value and we'll probably be going back."
• "The food was lovely, it was made to order so hot and very tasty."
• "The portion size was just right!"
• "Menu is varied and caters for a lot of special dietary requirements."

Cons:

• "Even with the 30% off coupon used this place provided extremely poor value for money. Service slow and unattentive."
• "Terrible place. Won't be returning."
• "Food is rather expensive and not really worth the money."
• "Not value for money at all, I won't be returning."
• "Very expensive for what it was; a total rip-off."
• "Awful food, terribly overpriced."
• "Food is subpar as usual and the portion quite small."

Parking & Accessibility

Pros:

• "Parking was great as got close to the place as possible."
• "I use a wheelchair and can confirm the store is accessible as are the toilets and easily maneuverable inside."
• "Really nice restaurant inside with lots of character."
• "Accessible parking outside but expensive, so we never park here."
• "Carpark was close by however using the machine was a bit confusing and spaces were limited."
• "We visited today and were so impressed at the choices for my daughter with a dairy allergy."
• "They ask you right in the beginning about your allergies and that some meals have glutes."

Cons:

• "The only downside is that you have to pay for parking."
• "Parking is not free which is a bit of a disappointment."
• "Even with the 30% off coupon used this place provided extremely poor value for money."
• "Received a £100 fine, which was issued whilst I was seeking a parking place."
• "Decent food but I've always found Bella Italia to be a little over priced."
• "The temperature was freezing as we were sat by the door so we asked to move."
• "Not very good. Food was not freshly cooked more look a boil in the bag. Or over microwaved food. Vile. No taste."