Charles Reviews Summary

Service

Pros:

• "Great service and very friendly staff."
• "Service was brill food came quite fast and hot as we was sat out side the food was still hot by the time we had done staff very friendly good food will come again."
• "Always a warm welcome here - whether you arrive on foot, in a car or on a motorbike, you're greeted by a friendly member of the staff and sat straight down."
• "Really friendly staff who made us feel very welcome."
• "The service was amazing! Big thanks to Charles (Gary with 1 R 😉) for his wonderful service dealing with the children. Would definitely go again next time we're in the country."
• "The staff and service was great, really friendly"
• "Staff efficient and committed to customers."

Cons:

• "Visited today and we certainly won't be going back! If I could give it no stars I would, It took 50 minutes for our food to arrive and when it came it wasn't worth the money, avoid it if your thinking of going and choose somewhere else! 👎"
• "don’t leave your customers sat outside waiting for service for 15 minutes"
• "The service was slow and orders were incorrect."
• "Staff seemed very stressed, food took a long time and was overpriced."
• "Impolite rude staff. Yesterday we ordered food and drinks. Wanted to order more drinks but instructed that we weren’t allowed any more drinks unless we ordered more food."
• "Rude and impolite staff. Was basically told I’d be made to wait longer than normal because I asked if somebody could take my order."
• "If you like a very long wait for food, you'll love it here. Fish, chips and peas and a childs meal took over 45 minutes then it wasn't worth the wait anyway. Wont be going back here."

Food Quality

Pros:

• "Hands down the best fish and chips I have ever had in my life!"
• "The pie was lush and the chips and peas was very tasty!"
• "Fresh fish, delicious cakes, great music, funny and polite waiter, just perfect."
• "Can highly recommend everything about this restaurant, fish and chips were delicious"
• "Amazing, the food was so fresh and delicious!"
• "Really loved this restaurant.. The food was home cooked and absolutely incredible."
• "Really tasty Gluten free fish & chips"

Cons:

• "Visited this place when it had just opened, with my wife and toddler wanting coffee's. Was immediately approached by one of the staff who aggressively told us we are not wanted there unless we ordered food as well as a drink."
• "The meal I ordered was not home cooked or traditional. It had been nuked in a microwave."
• "Very cozy please with good and friendly service however the beef burger was dripping in grease and even had blood on the bun, just a plain burger."
• "The scampi however, was tasteless and greasy."
• "the whole meal arrived cold"
• "The food was disgusting chips not cooked ordered ham, egg and chips."
• "Had fish and chips, well at least I think I did, absolutely tasteless."

Value for Money

Pros:

• "good price too and we could have a beer too!!"
• "Great price for the area."
• "Decent prices, huge portions (but with a £4.50 smaller adult option available)."
• "Excellent value in these days of price increases."
• "Excellent value for money."
• "A good amount of food at a reasonable cost."
• "Quality food for a cheap price, the best example being that you get a little pot of coffee for around £4 rather than just one cup for the same price!"

Cons:

• "Ordered a standard fish and chips £11.99 and a small fish and chips £6.50 when it arrived other than the standard fish being about 30% bigger there wasn't a bit of difference for nearly DOUBLE the price."
• "I felt that the prices did not reflect what was served."
• "This place should be shut down that thing called the manager was vile. rude. Food cold food nasty dirty never going there agine let's matlock down only gave it 1 star as there's no 0 😱 😱 😱 😱"
• "portions could be better given the prices being charged."
• "Far too many tables in a small space, massively overpriced and generally not pleasant."
• "Think I was charged 3.50+ ish for a latte which was a powdered instant one you get in a sachet which is an absolute daylight robbery."
• "Well.. when i went to pay all that and 2 drinks came to a little over £20!! For what?!"

Atmosphere & Cleanliness

Pros:

• "Lovely atmosphere, amazing food & the staff were all so lovely to our little boys!"
• "The restaurant is so warm and welcoming.. The music was relaxing."
• "A great restaurant with friendly staff and a lovely environment."
• "Surroundings pleasant immaculate and comfortable."
• "Great location watching the world go by"
• "Tables were clean too - always a bonus."
• "Lovely traditional restaurant, serving proper fish and chips"

Cons:

• "We were disappointed though that it didn't feel very safe inside. None of the staff wore masks at any time."
• "Whilst the food was reasonable I was rather concerned about the lack of hygiene care during these difficult times."
• "None of the staff had any kind of facial covering as they wandered around their customers, rather too often for my liking!"
• "Road is a bit noisy with a lot of bikers getting excitable as the weekend starts but not too bad."
• "Very disappointed while trying to get to the toilet upstairs. I could hear the staff talking about me discussing that I looked dodgy."
• "the worst fish and chips i’ve ever had. i mean, we’re talking about my meal being 99% batter, 1% haddock."
• "Never had such chewy chips."

Staff & Management

Pros:

• "We were made welcome by all the staff but a special thank you to Jason who waited on us 😊"
• "The owner and staff are lovely they make you feel like you have none them for years and the portion size is huge."
• "Charles was brilliant."
• "Staff couldn't of been any more friendlier.. 5*...."
• "The staff are very welcoming here, served us with drinks right away whilst looking at the menu."
• "Friendly & welcoming staff"
• "Staff were friendly and made us feel welcome."

Cons:

• "Visited this place when it had just opened, with my wife and toddler wanting coffee's. Was immediately approached by one of the staff who aggressively told us we are not wanted there unless we ordered food as well as a drink."
• "We came all the way from Canada and the older guy I can only assume is the owner was totally ignorant towards our son snatching menus from his hands telling him he will wait his sense of humour is both dry and ignorant then when the food finally came it was disgusting the batter on the fish was transparent and total grease the scampi was horrendous like a ball of grease in your mouth we left the food as it was inedible I would advise to steer clear of this over priced uncomfortable terrible place."
• "This place should be shut down that thing called the manager was vile. rude. Food cold food nasty dirty never going there agine let's matlock down only gave it 1 star as there's no 0 😱 😱 😱 😱"
• "Impolite rude staff. Yesterday we ordered food and drinks. Wanted to order more drinks but instructed that we weren’t allowed any more drinks unless we ordered more food."
• "Rude and impolite staff. Was basically told I’d be made to wait longer than normal because I asked if somebody could take my order."
• "Some staff are nice, owners son is as rude as can be."
• "I was rudely challenged by the front man."