The Drapers Arms Reviews Summary

Customer Service

Pros:

• "Emily was the best worker and the most dedicated woman I have ever met, excellent customer service."
• "Traditional pub the food was good and the staff helpful."
• "Great service with a smile & all the trimmings 4 the table."
• "Couldn't ask for better service."
• "The staff were all really nice and friendly."
• "Always great service from this pub."
• "The staff couldn't do enough for us."

Cons:

• "Ordered two different burgers, when they arrived the staff couldn’t tell us which was which."
• "Terrible service. Very bad attitude."
• "The serving staff were very unhelpful, and looked like they didn't want to be there."
• "The lady who served us was extremely rude."
• "Bar staff were rude and unhelpful."
• "Poor service. Customer request been ignored."
• "Waited several minutes for service at the bar whilst staff chatted to each other."

Food Quality

Pros:

• "Traditional breakfast came out quickly and was hot, fresh and very good."
• "Food was still quick and to a very high standard."
• "The 10 ounce steak that I had today was exceptional - perfectly cooked (medium rare) and full of flavour."
• "The breakfast was delicious and a very reasonably price, and what impressed me was the fact that the food was nice and hot, and came on hot plates."
• "Food was delicious and served quickly."
• "Staff was very friendly and polite a quick service and food was amazing."
• "Food was good, well cooked and good portions for the price."

Cons:

• "Barely average lukewarm all day breakfast spoiled by deep fried hash browns dribbling oil."
• "Stay away from the festive Turkey burger - it’s literally 2 Bernard Matthew’s Turkey burgers with some very hard, teeth breaking chips."
• "Went for Xmas Dinner on Xmas day the food was disgusting spoilt our day I will never go again spent a lot of money for 3 people couldn't eat it no apology."
• "Awful ding food drowned in rubber cheese or sickly sweet bbq sauce."
• "Minute portions of horrendously undercooked (cold food)."
• "DRY turkey."
• "Food was NOT good went there for mothers day my jacket potato was cooked then warmed up so had a horrible taste to it."

Atmosphere & Decor

Pros:

• "Decor is good. There are several booths for a bit of privacy/cosy feel."
• "Nice atmosphere and great food."
• "The outside seating area is amazing. Beautiful flowers. Lovely seating area also big screen TV."
• "Service was very efficient and personal, lighting and atmosphere spot on and friendly welcome as we entered and a genuine goodbye as we left."
• "Fabulous fun atmosphere in this pub."
• "Perfect pub venue in the heart of Stevenage Old Town. Well presented, spacious friendly atmosphere."
• "Amazing outside area with lots of screens to watch sports events."

Cons:

• "It's an unpleasant experience and also a wake-up call that we still need to fight sexism in the year 2023."
• "Late night bar. Good for sport. Gets pretty rowdy in the evenings, which isn’t the nicest atmosphere."
• "The place is pretty filthy, so only go here if you're very, very drunk."
• "Full of attitude idiots wearing their girls jeans strutting round like bad men."
• "We were enjoying our over burnt English breakfast (Mushroom is burnt and Tomato is cold)."
• "Sticky floor by the bar."
• "The atmosphere of the bouncers was like being in prison."

Management & Staff Conduct

Pros:

• "I first spoke with Joe who couldn't have been more helpful."
• "Special thank you to the wonderful CJ who looked after us all night."
• "Credit to the lady running it with purple hair. She is so lovely and friendly."
• "The friendliest staff of any pub, absolutely A+++ service!! Dan Roxy and Sarah are a true credit to the team."
• "Dan West made it for us. Runs round in circles for everyone and he's so nice!"
• "The staff are so lovely, special shout-out to Dean, Aaliyah, Dan, Roxy and Claire, for everything they have done to help us💗."
• "Harry' is always happy to go above and beyond which is why I will always return back to this venue."

Cons:

• "Security ZERO MASKS, bloke in toilets coughing with mask on chin, food delivered NO Mask, bar staff hugging."
• "A young disabled man was assaulted by a bouncer and the manager allowed this incident to occur and was seen laughing and joking with the assailant as police were at the scene."
• "I was there! Last night and I was spiked and was in hospital this morning getting help, when I approached the bouncer on the property he said I was being silly and turned me away."
• "The overall manager is too self-involved and power tripping to listen to anything or anyone."
• "Sadly we won't be visiting this pub again, I did not expect this level of disrespect towards our national women's football and such horrendous attitude towards 20+ of your customer watching women's football."
• "The bouncers are rude and disrespectful and should be out of a job."
• "The staff are very rude and couldn’t care less about the customers."

Value & Pricing

Pros:

• "Decent enough food at a very reasonable price."
• "Daily lunch deals and low prices."
• "Cheap food and drink."
• "The Christmas dinner cost was a fair price and the food was quality as was the service, staff and waitresses interaction."
• "Two hour parking free on high street."
• "Reasonably priced drinks and friendly staff that deal well with large orders."
• "Good selection of spirits and beers, good food."

Cons:

• "Drinks were quite pricey, and they could have done with an extra pair of hands behind the bar."
• "The drinks are expensive for a subpar experience."
• "Only stayed for 1 drink the place was empty for a Friday, where is everyone?"
• "No decent beer and twice as much as over the road."
• "Pint of Guinness pricey at £4-50p a pint. The Price of having a pint these days is killing Britain's pubs totally unacceptable."
• "The wait time for drinks is quite long and it just makes the night less fun."
• "Overall poor and pour a full pint please."