Address: Broadwater Rd, Newport, NP19 4SL, United Kingdom
Phone: +441633271053
Rating: 4.5
based on 126 reviews.
Customer Service
Pros:
"However service when we were there was excellent and the salesmen were all great."
"The service, quality and spec of the cars are always spot on."
"Reece was an absolute star helping us with everything even after purchase was finalized."
"I was looked after by Callum who was brilliant, knowledgable, friendly, diligent and fair."
"My experience at Evolve Motor Company was absolutely fantastic from start to finish."
"I have to say Imran at Evolve was an absolute pleasure to deal with."
"Reece was absolutely amazing. If I could give him 6 stars I would!"
"Found the car I was looking for, with a fully loaded spec at a great price. From start to finish all the staff were very helpful and pleasant."
Cons:
"Not ideal. We travelled down from Scotland to Newport and then had to wait 4 hours once we were there until car was ready."
"The day before the appointment I was told the car was not ready and was still in prep."
"I bought a Corsa VXR from Evolve last Monday. On arrival at the garage I ended up waiting for almost 2 hours."
"I saw a car advertised on autotrader, rang up and booked a viewing. Then I was told the seller had changed his mind and offered an alternative car."
"Time-wasting conversations with young lad on the phone and over text."
"Travelled 3 hours to view a car they had in stock. Was told it had all the paperwork and was ready to go. Suddenly the paperwork had gone missing when we arrived."
"Very poor service for returning customers, not like it was when I purchased my previous car from them."
"We had and are still having a really bad experience with evolve motors."
Quality of Cars
Pros:
"The service, quality and spec of the cars are always spot on."
"Great service, great car, great day!"
"Amazing service! Was our first time buying from a car dealer and it couldn't have been any smoother."
"I purchased an M2 competition from Evolve a week ago and couldn’t be happier."
"On arriving you're very pleasantly surprised by the calibre of high spec cars they have on show in their large yard."
"Evolve Motor Company has an amazing range of performance cars, their customer service definitely goes above and beyond."
"Best service I’ve ever received from start to finish."
"I bought a car from Alex at Evolve in July and I was very impressed with the process."
Cons:
"On our drive home the engine management light came on & brakes felt very worn."
"The car had lacquer paint damage at the front which was not mentioned to me till the day I was meant to pick it up."
"Car was sold to me with slightly lower than brake pads than you'd have hoped for."
"I bought a Corsa VXR from Evolve last Monday. The clutch seemed to become quite heavy, makes clunking sounds and heavy steering made the car make a weird whirling sound."
"The car itself wasn't clean looked like it had been sat collecting dust for days."
"Viewed a black Audi S1 a couple of weeks ago. Got messed around completely and ended up having to view it in the body shop. Wasn’t in the condition described."
"Brilliant company to do business with, great communication and a fast & easy transaction. I bought a car after part-exing mine and they gave me exactly what they said they would after sending pictures of mine."
"The car was allegedly done 33k miles but the condition it was in I very much doubt these miles were genuine."
After-Sales Support
Pros:
"Was our first time buying from a car dealer and it couldn't have been any smoother. Reece was an absolute star helping us with everything even after purchase was finalized."
"Manager Imran was an absolute star and sent down a pair of Pads and some other bits to my local Euro Car Parts for collection within about 10 minutes of the phone call finishing."
"Amazing after care experience! Look no further than this car company."
"After my initial enquiries via phone I had an AA inspection done which they didn't hesitate to."
"The customer service levels we witnessed at the Evolve Motor Group in Newport commensurate the their impressive Google rating."
"Customer service was excellent leading up to the sale of the car and has been excellent afterwards too."
"The whole team were amazing in the purchase of my M4 competition."
"Thank you Evolve for a fantastic service and beautiful car."
Cons:
"In 6 weeks of having the car it has been in the garage 5 times for diagnostic / investigations and repairs which evolve has paid for yes, but the car is still not fit for purposes the engine management light is still on."
"My PX car had a private registration and when I agreed to buy the Corsa I paid to retain the private plate on my old car which meant its original plate went back on it. Because there was no log book immediately present when I gave Evolve my PX car they asked for £100 from me which would be refunded when I send them a picture of the new log book for my PX car."
"When I got home I checked the paperwork pack and the owner's documents folder for the car and noticed that the full service history was not present."
"Time-wasting conversations with young lad on the phone and over text."
"We had and are still having a really bad experience with evolve motors."
"Absolutely exasperated trying to resolve my issues with Evolve - part exchanged my car in Dec 2020, still waiting for my logbook."
"I am not normally one to leave reviews but felt it just with the absolute appalling service I have received from this company and am shocked in how they operate the business that they do."
"We had and are still having a really bad experience with evolve motors. We bought an audi a4 Black edition from Sean and Ross and matt at evolve motors."