McDonald's Reviews Summary

Customer Service

Pros:

• "Always nice food and staff there to help."
• "Overall I still give a 5 star rating because of how good the front of house cleaner lady was."
• "Its McDonalds. And for McDonalds it's good. My daughter and I eat there when going shopping around the retail park, it's always busy but the staff are deal with it well."
• "Hardest worker in the restaurant is the lady who cleans up the main restaurant area; she's lovely, friendly and a proper character."
• "You always get a great service from the staff."
• "Staff were very nice and friendly."
• "Very friendly and helpful staff even at 7 am!"

Cons:

• "By far the worst McDonalds I have ever visited. Rude young girls with no manners on shift."
• "One of the worst McDonalds I've been in to be honest. No atmosphere."
• "Terrible service. Had me waiting hours for a delivery that wasn’t coming."
• "Staff looked and acted either in zombie mode, lack lustre and unaffected by any requirement to actually work."
• "After being interrupted during the ordering process be a very rude member of staff, the wrong order arrived at the table."
• "Lazy no clue staff. Waited 10 minutes at payment window with staff watching us from second window no one in the window."
• "Today's customer service experience was awful rude and sarcastic management when dealing with a problem a complete joke."

Cleanliness

Pros:

• "Nice and clean."
• "Everything was piping hot. The place was clean and the staff were lovely."
• "Clean, fast service, food was fresh and hot, toilets were immaculate, as was the inside of the store, really helpful staff."
• "Toilets were immaculate, as was the inside of the store."
• "Stopped here on the way back to Liverpool from Newcastle for breakfast. Place was very clean, not overly busy and the staff were very polite."

Cons:

• "What a filthy place. Dirty tables, dirty floor, mops stacked up behind customer chairs."
• "A lot of the tables where messy,and a few kids where giving staff cheek,and swearing a lot.upseting other customers."
• "Tables left in a poor state between customers."
• "This macdonalds is disgusting and should be permanently closed down."

Food Quality

Pros:

• "Food was good though."
• "Had the best fillet o'fish ever from here once."
• "Just had a toffee latte and it was lush."
• "The ice cream is the best."
• "Great sausage and egg mcmuffin, hash brown was a bit underdone but great service."

Cons:

• "Food doesn’t taste fresh especially the mozzarella sticks."
• "My partner and I stopped at the bishop branch today and we both said that the chips were far too salty and neither of us finished them."
• "Food stone cold. Wish I hadn't bothered!"
• "Im appalled that the 2 tasty burgers are 100% burgers that have been there from way earlier and sold on as they are freezing cold and rock hard."

Order Accuracy

Pros:

• "Never had a long wait and usually served pretty quick."
• "Drive through seemed to be passing through quickly."