Bluegrass BBQ Reviews Summary

Food Quality

Pros:

• "The chicken is succulent and delicious."
• "Amazingly delicious American comfort food."
• "Love this place. Food is very good, I love the brisket burnt ends particularly."
• "The food here is unbeatable in Wycombe."
• "Excellent BBQ food. Hot and tasty with very good sized portions."
• "Great American barbeque style food."
• "The brisket was by far the best I ever had."

Cons:

• "Food still not that great. I had the fit for a king burger and it was too much meat, quite dry and not much taste."
• "The food was just awful and very expensive for what it was."
• "The brisket was dry, tough and not enjoyable.. sweet potato fries were soggy."
• "The food omg the food nothing like it."
• "The chips tasted like the frickles and the frickles tasted like the pulled Jack fruit."
• "The sweet potato fries again did not taste like a fresh product."
• "The food was great."

Service

Pros:

• "Fantastic service, great atmosphere, good selection of beers."
• "The staff were friendly and helpful."
• "Excellent service - you order from the counter - but gosh, it’s quick and yet relaxed. Staff were helpful and informative."
• "Staff are friendly and attentive."
• "Service is always nice and considerate."
• "Very friendly manager to meet and greet and very much value for money."
• "The staff, however, were an absolute credit to the place!"

Cons:

• "Customer service is poor, mainly due to wait Staff being very young and poorly trained."
• "The service was absolutely appalling. You can only order from the app or at the bar."
• "Also annoying was the fact had to pay before receiving the food again wouldn’t have paid for it."
• "Service was a bit slow."
• "Service excellent but food pretty awful."
• "Staff need to be retrained on good customer service and politeness."
• "The service is shocking."

Atmosphere

Pros:

• "Great atmosphere, good selection of beers."
• "Amazing food, great atmosphere and a stunning space!"
• "Absolutely love Bluegrass... great food, wonderful service and the lively but warm atmosphere still radiates throughout the restaurant."
• "The authentic southern state of America feeling inside adds to the atmosphere here."
• "The lively but warm atmosphere still radiates throughout the restaurant."
• "It all feels a bit rustic and casual which is great; it's a decent place for lunch."
• "Also enjoyed the country tunes playing. Good American eats!"

Cons:

• "It was still rather cold inside the building, not helped by drafty windows and - 6 temp outside."
• "The restaurant just lacks any atmosphere."
• "Thought it would be better this was our first time coming to High Wycombe the tables were sticky and felt very rushed."
• "What a rude staff, seemed to have a problem from the minute we came in."
• "Staff standing around, dirty tables, water marked cutlery."
• "The staff didn’t feel very welcoming or accommodating as if they didn’t really want to be working there, I didn’t like the attitude."
• "Not much of an atmosphere and building bit run down."