Address: Cripplegate Park, Tybridge St, Worcester, WR2 5BA, United Kingdom
Phone: +441905677373
Rating: 4.5
based on 174 reviews.
Service
Pros:
"When I tell you the service went above and beyond - it was some of the best customer service we’ve ever had here."
"Service was friendly and fast."
"Our server was very friendly and attentive."
"Service was fantastic."
"The service from Matthew was impeccable you could tell he was genuinely interested in his customers!!"
"Staff were absolutely amazing."
"The staff were really polite and friendly and the service was quick."
"Great service as always, was seated very quickly even though we hadn't booked."
Cons:
"Have only given this 3 stars due to the very slow service as we had to wait 45 minutes for our starters."
"Only down side is that our table wasn't ready for the time we booked in and then when we sat it took a little while for someone to come back for a food order."
"Booked a meal for my wife's birthday, service went a lot slower towards the end."
"The service was a bit slow between the starter and main course."
"It was painful trying to get condiments, and later the bill, and to pay at the end."
"Offered us a 45 min wait, no crisps just drinks on offer."
"Service was much poorer than it had been here before, long waits and a half cleared table."
"Service really let this place down on today's visit."
Food Quality
Pros:
"Food was very good and plenty of it."
"The food here is amazing. Top quality."
"The food and drinks were amazing."
"The food here is always so delicious, and the servings are always really generous."
"We had the smokehouse platter and it was cooked to perfection."
"The food was incredible and we will definitely be back when we are next in the area."
"The food was excellent best onion rings ever!"
"Amazing food, amazing service, amazing place!!"
Cons:
"Chips were very crispy but seemed like the oil they were fried in wasn't that fresh."
"The 'golden' french toast was burnt and had way too much whipped cream for the portion."
"My only gripe was that the beef rib, which was meant to be the signature dish, was really dry and overcooked."
"The pulled pork portion had much more vinegar or a really sour sauce that makes it hard to enjoy."
"The food was ok without really standing out from the crowd."
"The brisket was unexpectedly dry, chewy and tough, when I would expect it to be super juicy and melt in the mouth."
"However, the food itself however was no more than average, and lukewarm for most."
"Food was delicious, lovely American atmosphere, would recommend if it weren’t for incredibly long waiting times."
Ambiance
Pros:
"Very good atmosphere, nice and busy."
"Pretty cool place with American food and a nice atmosphere."
"There is also a lovely little cinema room which was playing Toy Story 4 which was a lovely addition to our evening."
"The place has this very cool vibe and they even have a small film room for kids."
"Hickories is a great family restaurant just located by the river Severn and cripplegate Park."
"Great night out...first time visiting and we had a really good night. Food was awesome."
"The atmosphere was great the room was quite dark and there was background music playing which was nice."
"The surroundings were very good with some excellent live music."
Cons:
"The decor is quite dark with loud background music."
"The place was absolutely freezing, really freezing. People in there wearing coats, manager offered us a blanket."
"There is a pay and display car park right at the entrance and it is a short walk to the centre of Worcester."
"Appalling. Turned away in the middle of the week, and the majority of the tables were completely empty."
"The restaurant was also quite warm and I felt bad for the staff who had to run around in jeans and flannel shirts."
"If you get shoved outside in the garden area in the wooden sheds. Refuse to sit there."
"The atmosphere was nice but the music is very loud."
"A little expensive to be honest. But the cosy vibe, the setup and the massive menu and great service is something I can only recommend."