The Range, York Reviews Summary

Store Layout and Product Range

Pros:

• "Amazing shop. Well laid out. It sells everything."
• "Its a great store for...art/creative stuff, mirrors, cards, DIY, kitchen wear bathroom wear, sports stuff, gardening stuff, pet stuff, furniture, food...so many different things if you are looking for it then they might well have it here."
• "This is one of my favourite shops in York its sell just about everything with a vast range of products at affordable prices."
• "The shop has a massive selection of all sorts of products from gardening to arts and crafts."
• "Store has a wide range of goods including lighting, gardening, stationery, housewares, food etc laid out so it's easy to find."
• "A vast open store with an extra mezzanine floor for upstairs shopping and café."
• "A large store with a very extensive range of everything and anything."

Cons:

• "Some areas were changing stock over and shelves were empty."
• "Good store, big, plenty too sell. However whenever I go always out of stock with whatever I was looking for."
• "So messy you can't take your trolley anywhere and no sense or order to it."
• "What a badly managed shop. Displays in array, terrible layout."
• "The store is so untidy it is difficult to see items. There was stuff left everywhere."
• "It made it very difficult to access certain areas with a trolley due to pallets blocking routes."
• "However the tills are so so dated."

Customer Service

Pros:

• "The staff were helpful and provided assistance with loading it up onto a trolley and unloading into the car."
• "Staff member on the till was very friendly and was nice to have a casual conversation given the current circumstances."
• "2 very nice young gentlemen...helped me by carrying chairs downstairs and out to my car, they were both friendly and helpful thank you so much both of you x."
• "The staff are always really helpful and accommodating."
• "Staff are helpful and very friendly."
• "The staff are helpful and will always give you a helping hand if needed."
• "I was served by a lovely young lad that helped me with a broken pot and a bag of compost that had broken, exceptional service."

Cons:

• "Utterly dreadful customer service do not under any circumstances order online from the Range."
• "Both times recently staff have been miserable and the queuing is horrendous."
• "Still waiting for a garden arch for 5 weeks but impossible to find an answer nobody answers the phone nobody replies to emails nobody answered the live chat."
• "Staff ridiculously unhelpful and couldn't be bothered to help."
• "Customer service is the worst I have ever experienced."
• "But the general customer service is poor. Attitude of staff is generally poor and you're often made to feel like you're inconveniencing them by asking for assistance."
• "Had to return an item that wasn't suitable...Very disappointed with the customer service."

Pricing and Checkout

Pros:

• "Went in just after they opened at 9am - picked up my groceries & other essentials & went through the check-out immediately with no queues."
• "Love this shop, such a massive variety & cheaper than the competition."
• "Will be Comming back as the prices are cheeper here than at other online retailers."
• "Everything is reasonably priced."
• "Good prices but not always great quality."
• "Got some paint which was cheaper than B&Q. So it can be a good place to save money."
• "Some good bargains if you look around."

Cons:

• "Overcharged by £8 on a discounted out of date damaged bag of cat food."
• "Check the prices at the check out, they don't always honour the price they advertise."
• "Bought an item clearly marked at 29.99 only to be charged 39.99 at till."
• "Falsely advertising products at a lower price than on the till."
• "A number of items were wrongly priced on the shelf and went through the till at a higher price than advertised."
• "If shopping here always check your receipt as you may think you have just grabbed a bargain but have actually paid through the nose for it!"
• "Bought some frames we thought reduced, but charged way more than label."

Cafe and Food Services

Pros:

• "First stop is the cafe for a vegetarian pizza one of the best pizzas I've had."
• "Nice little, basic Cafe upstairs with competitive prices."
• "Nice relaxing coffee lounge. The cornish pasty was superb."
• "There is a very reasonably priced cafe upstairs with pleasant staff and quick service."
• "The cafe has good food."
• "We had lunch at the cafe too. Food was lovely and fairly reasonable priced too."
• "Cafe is recommended (as we've been before)."

Cons:

• "waiting for over 15 mins at the cafe not so good... poor lady was rushed off her feet..."
• "I think someone should be checking toilets on at least few hours basis, absolutely disgusting."
• "Toilets are disgusting..... Also no baby changing facilities at all."
• "The customer toilets upstairs were absolutely disgusting."
• "That's one cafe I will never visit again and a very poor show from The Range."
• "The cafe was difficult to find and not very exciting, toasted sandwich only seemed toasted one side."
• "The shop is fab as always but they REALLY need to sort the customers toilets out! Grimey, dirty, no lock on one of the women's cubicles and a light out in other."

Facilities and Services

Pros:

• "The staff are helpful and the products are cost effective."
• "Everything under One roof! Homeware, crafts, pets, camping stuff, Garden & Iceland franchise instore Definitely worth a visit!"
• "They have a very wide range of cleaning products at excellent prices."
• "The aisles are wide enough to be able to shop safely."
• "Covid safe with social distancing being applied and cleaning stations at entrance."
• "There is a lift available."
• "Nicely laid out store, that really does stock a huge range of things for your home, garden, car and more. Service is very good."

Cons:

• "Great store...but felt inclined to write a review on behalf of the poor staff working in them conditions (broken air con for 4 years)."
• "Both of the upstairs gents urinals are out of order - and have been for at least 2 or 3 months!"
• "Store has no ventilation air quality in store terrible."
• "They have customer toilets available both upstairs and downstairs."
• "General store condition, very dirty and run down. Toilets absolutely filthy...Disgraceful and probably illegal."
• "The worst thing was the heat in the store no air conditioning...All I could hear around the shop and especially in the cafe was people complaining about the heat it needs to be looked at."
• "Unacceptable toilets, dirty and no hand wash available. Over charged for an item and instead of refunding the differences I had to have a full refund."