Boost Trampoline Park Northampton Reviews Summary

Customer Service

Pros:

• "Extremely friendly and helpful staff."
• "The staff are great… friendly and do anything to help, right from front desk to kitchen and in all inbetween."
• "Great staff will help you with any question."
• "The staff were incredibly friendly, specifically a lovely girl named Hollie who worked in Cafe."
• "Staff member checking us in was kind & helpful."
• "Staff were very nice and friendly. The duty manager was very helpful and always smiling."
• "All staff were helpful and pleasant."

Cons:

• "Customer service is appalling."
• "No one answered the phones."
• "The workers are rude - especially the girls. They're too young and are very bitchy towards customers."
• "The staff are rude, uninterested and unhelpful."
• "Really poor service at Northampton. Unnecessary wait."
• "The staff aren't very enthusiastic."
• "The worst customer service ever."

Facilities and Cleanliness

Pros:

• "The park itself is beautifully clean and accessible."
• "Family explore time is great, not too busy. And little ones can share space with the older ones without getting flattened."
• "There was plenty of parking with great disability access."
• "Very clean and bright and lots of very visible and helpful staff."
• "Environment was clean and safe."
• "Clean, fresh place to play."
• "The facilities were clean and the staff were more than helpful to any questions or queries."

Cons:

• "Place overcrowded and staff is not paying attention to any of the equipment."
• "The entrance corridor carpet was also badly stained & soiled with God knows what too!"
• "Really bad dust and dirt around the outsides of the seating area, stairs and other general areas."
• "The hygiene of the place isn't the best as the party rooms are dirty and the foam pit is old and the foam has stains on it."
• "The place was dirty and I wouldn't let my kids eat there."
• "Sadly the staff and service areas looked most unhygienic."
• "Very disappointed, the foam smells very bad and dirty place."

Booking and Accessibility

Pros:

• "Easy to get to on the far end of the Riverside estate past the car showrooms."
• "Good location, surrounded by other shops n restaurants. Adequate parking area."
• "A good amount of free parking."
• "Cafe & restroom facilities. Large parking lot with free parking."
• "Booked it online. Straight forward and very friendly staff."

Cons:

• "We got there on Sunday (booking was made over the phone, which was agreed and confirmed) to be then told that there's nothing on the system for us when we arrived."
• "Got to the Leicester branch 30 mins early only 1 person at the till even though there more tills available."
• "Experienced booking issues when trying to take advantage of an online deal."
• "The party couldn't go ahead because of his age. This was NOT stated clearly on their website at time of booking."
• "Difficulty in booking on either website or on a full telephone message service."
• "Couldn't find our booking when we arrived, showed staff the email and QR code still wasn't good enough."
• "Difficult to book both online & over the phone due to website issues."

Value and Pricing

Pros:

• "Great for the kids and a decent price for a hour of fun."
• "The boost plus card is really worth it for the value and free drinks, and the prices are very reasonable, especially during school holidays which is a big help."
• "£10 is probably a maximum but I felt reasonable value."
• "Parents don't get charged to sit and watch!"
• "At first you think £10 for an hour is a rip off! But 10, 15 minutes in... It's incredibly good value."
• "Good value. Good couple of hours out."
• "Great value for money regardless of other comments on here."

Cons:

• "Food & drinks in their cafe are awful."
• "Too expensive for the place not many varieties."
• "Too hot inside, no air conditioning, kids overheating."
• "To expensive. I am no cheap scape when it comes to my family, but Adults and kids over a certain age £10 each, To jump up and down for an hour."
• "£10 each for 1 hour, plus £2 for their own brand Boost socks, feels massively overpriced."
• "I did think £40 for the 4 of us was quite expensive."
• "11£ for an hour is way too over priced for place like this... disappointed."