Oxygen Rayleigh Reviews Summary

Value for Money

Pros:

• "The 30 jump sessions offer over a three month period is fantastic."
• "We ordered food here, a double chicken burger with chips, side of chips, loaded fries, churros 2 cold drinks and a slushy and its all come to £34.50 very pleased."
• "The cafe is reasonably priced."
• "Prices were reasonably compared to similar venues."
• "Cafe very reasonable which makes a nice change."
• "Very well priced for the time you get to stay."
• "All reasonable prices and provides affordable fun for the family."

Cons:

• "It was, in my opinion, overcrowded which negated the safety and hygiene measures they were taking."
• "Experience was good however it was a little pricey being £13 for an hour."
• "Food and drinks are massively overpriced."
• "Total rip off company, so expensive to come here."
• "Was super expensive i never remember it being so expensive."
• "The cafe is excessively priced as there is nowhere else to go near the venue."
• "drinks was pricey."

Staff and Service

Pros:

• "Visited today. Staff friendly. We used to go to basejump a lot. I think it was better."
• "Friendly staff and very attentive with the kids needs upon eating!"
• "The staff were friendly and helpful, ensuring everyone had a safe and enjoyable experience."
• "Nice place to visit, followed SOPs specious and clean, big parking space, polite staff."
• "The staff there are brilliant especially Jordan and Megan who have been with my brother every time."
• "Every staff member was friendly, polite and courteous from the main desk until the very end."
• "Staff friendly and helpful."

Cons:

• "Facilities are good but the staff monitoring the kids are more interesting in playing and socialising than ensuring accidents dont happe."
• "The staff did not know how to smile the atmosphere was really bad."
• "The two ladies working in the cafe seemed a tad ....grumpy when serving.....a smile wouldn't go a miss."
• "The people working there could liven up a little bit, especially in a place where it’s for young adults having fun."
• "Must say, I wasn't impressed by the staff at the entrance. Found them rather rude and unfriendly."
• "Rude staff, concerns for safety of children and seemingly unqualified staff."
• "WOW.... Rude Staff."

Safety and Cleanliness

Pros:

• "Oxygen is one of my kids favourite place to go."
• "The briefing before jumping wasn't too long."
• "It was obvious that it was run with safety in mind."
• "Foam pit and Airbag jump are always supervised and the main trampoline area has staff overlooking as well."
• "Staff were very knowledgeable about safety which made me relax."
• "The jumping areas are safe and well maintained with plenty of variety and choice of things to do."
• "Toilets were clean and baby changing in the ladies."

Cons:

• "The safety video at the start was intense and my kids nearly cried when watching it."
• "the exit was just a push bar on a level that any height child could just push and leave with no one watching the door."
• "It was, in my opinion, overcrowded which negated the safety and hygiene measures they were taking."
• "Alot of children and not much sanitisation going on."
• "What good is this place if you cant safely store belongings inside the lockers. They're all broken and non working."
• "No safeguarding staff and the place had so many safety risks along with no sense of hygiene, the toilets had no toilet roll."
• "Toilets so dirty, no staff supervising at foam pit and gladiator game."

Facilities and Amenities

Pros:

• "We were surprised how big the area is."
• "Even an upstairs cafe for snacks and beverages."
• "Loads of space - 6 trampoline areas, big foam pits, a massive air bag, an adventure area for older ones and an under 5s soft play."
• "The park offers loads of fun activities to keep the little ones entertained."
• "You also have a foam pit and an air bag. You can jump off different heights so it is good for all ages. There is even 4 dodgeball courts."
• "The facilities are very clean and modern."
• "Facilities were all clean and well maintained."

Cons:

• "Was okay, but some of the jump platforms were closed off, and so was a dodgeball court."
• "There is limited parking and limited seating for non jumpers."
• "Not an inclusive trampoline park."
• "Car park is full up all the time and ain't great to park straight away."
• "Party room is actually shocking very small, didn't even had 1 decoration air con wasn’t even working we needed to ask to open window as it was so hot (room number 4)!!!"
• "also was very hot with poor air circulation."
• "Not enough parking and tables haven't been cleared for at least an hour."

Experience and Entertainment

Pros:

• "Absolutely loved it. Took my little boy there for the first time and although he hasn't quite grasped the concept of bouncing yet, he had a great time."
• "Kids thoroughly enjoyed two hours of bouncing, jumping and diving off of platforms."
• "My daughters absolutely loved it and were exhausted after visiting."
• "100% recommend the toddler sensory sessions!"
• "My son went for his birthday and it was on a Tuesday so got a friend in free!"
• "Family friendly, great restaurant/ chill out area, large viewing gallery, separate party room, great entertainment for all."
• "even though we visited in the school holidays it was far from over crowded."