The Fulling Mill Reviews Summary

Food Quality

Pros:

• "I am here right now and oh my goodness the food is EPIC don't ever change it ever again."
• "The carvery was well stocked and freshly cooked."
• "Beautiful food, always enjoy!"
• "Very nice food. Plenty and delicious."
• "Food was fresh and plenty of choice."
• "The food was outstanding."
• "The food was absolutely lovely."

Cons:

• "The food was absolutely disgusting. Substitute roast potatoes you could chuck at the wall and break it."
• "Very little meat, no extra Yorkshire pudding, only 1 sausage not 2, peas were not cooked, roast potatoes were solid."
• "The stuffing was glumpy and sticky, and the roast potatoes were undercooked."
• "Food was terrible!! Veg tasted like it had been hanging around for hours and the turkey was well under cooked."
• "The gravy was tasteless an watery the meat was really dry an didn't taste of anything."
• "Food from the carvery was not good. Very limited choice of veg, soggy roasties, no cauliflower cheese, lukewarm gravy."
• "Absolutely disgusting meal! Been coming here for a while and this is by far the worst food ive ever received."

Service

Pros:

• "Some staff members were very helpful and couldn’t do enough for us."
• "Service was quick, we were served fast at the bar and at the carving station."
• "We had interaction with 4 staff members and they were really friendly and polite and a credit to the business."
• "Lovely food and the staff that served us were very friendly."
• "Fantastic, professional, happy and friendly customer service from Tracy today!"
• "Staff were really friendly and attentive."
• "The staff were absolutely amazing!"

Cons:

• "Absolutely shocking service from the shift manager, rude, unaccommodating to dietary needs and allergies very abrupt."
• "Those front of house staff you could find were totally ineffective."
• "Waited over an hour for carverys because the meat had been taken out the back."
• "Customer service was shocking, had to set the table myself after sitting waiting for half hour, staff unhelpful."
• "The service on the carvery was atrocious. Just eat customers seemed to be being prioritised and only 1 woman trying to do both. Not acceptable."
• "Long wait in queue by the time we got to be served no turkey’ ,only gammon left this was 1 15 in afternoon mind."
• "Absolutely diabolical service. Prioritising carvery and takeaways over anything else."

Cleanliness & Atmosphere

Pros:

• "It was quite busy for a lunch time but I put that down to the excellent food, service and friendly helpful staff."
• "The layout and guidelines felt very safe and there were plenty of sanitising stations."
• "Even though it was busy the tables were all cleaned in between customers and glasses and plates were cleared regularly from the tables during our visit."
• "Restaurant is clean as to be expected and very well presented for customers."
• "Staff were chatty, premises seemed clean."
• "This pub is beautiful from the moment you park! It's very clean as well, we saw all the staff cleaning when they had nothing to do."
• "The premises are clean and the tables are quickly cleared once diners have finished their meals."

Cons:

• "I witnessed other customers clearing previous client's dirty dishes so they'd have somewhere to sit too."
• "No cutlery on the table had to get our own."
• "We were handed 2 spoons for our dessert with bits of food on (hadn't been washed properly)."
• "The table was sticky and dirty but had just been cleaned, also our table had vinegar but not salt or pepper and one fork in the cutlery pot, no napkins."
• "Also there were dirty dishes left on a number of tables and nobody cleared them the whole time we were there."
• "Food was terrible!! Veg tasted like it had been hanging around for hours and the turkey was well under cooked."
• "The lady serving food on the servery wasn't in whites or wearing a hair net."

Value

Pros:

• "Came as a family and ordered a mixture of meals including carvery. Great choice and the service didn't take too long."
• "Sunday carvery was great - had great selection of veg and was really fresh."
• "Went here for breakfast which was good value for money."
• "Good value for money."
• "Under £12 for 2 burgers and 2 pints is good value for money."
• "The buffet breakfast was good value for money."
• "Food is ok, you get what you pay for when you get so much volume for under £10 a head with drinks."

Cons:

• "I visited on a Saturday with my 15 year old son... the price has almost doubled."
• "Came for Christmas Dinner £50odd per person, smaller plates than a normal sunday, was told either pigs in blankets or sausage couldn't have both even though our bill was over £350 they moan about a sausage?!"
• "Last few times I have visited been told there’s at least 1 hour wait for food when Restaurant isn’t that busy!!"
• "Food was very basic, minimal options for vegans, gluten free and dairy free."
• "Very disappointing visit today, arrived at 3.40 ordered and paid for our food by 4pm, went up to get our meal to no meat there to be served only to be told there wouldn't be any available until 5.15."
• "Payed over £620.00 for our Xmas day dinner... it was absolutely disgusting."
• "Overpriced for what it is."