Oxygen Croydon Reviews Summary

Staff Interaction

Pros:

• "The staff were friendly, and the equipment was well-maintained."
• "The young men were professional, friendly, engaging with the kids and there was a nice vibe."
• "Aqeel THANK YOU you will go so far!"
• "The staff are so kind, friendly, and really helpful."

Cons:

• "The staff was NOTHING but unhelpful."
• "All the staff from reception to party host needs a bit of Jumping first thing in the morning to get them up and running."
• "The welcome desk was chaotic."
• "The manager kept blaming the fact they don't allow unless they see proof of a disability."

Pricing and Value

Pros:

• "Highly recommended for families seeking safe and fun playtime."
• "Impressive commitment towards usage of non disposable cups in cafe."
• "A tad pricy unless you opt for the 'unlimited 30 day pass' but nowhere else like it."

Cons:

• "A bit pricey at £28 a session for 2 children and 2 adults."
• "Considering the value of money paid for parties it is a poor show by the company."
• "Absolutely the friendliest, most helpful staff but the food Horrible."

Facilities and Equipment

Pros:

• "We had a fantastic time at a clean, vibrant soft play center and trampoline."
• "Really clean & well maintained."
• "The venue is great, but the service needs improving."

Cons:

• "Disabled bathroom was ‘out of order’ and her mother was instructed to just use the ladies."
• "They have renovated it and messed it up. They got rid of the foam pit."
• "Half off the stuff is closed it’s waste off money £12 hour it’s a joke Place is very boring."

Customer Service Experience

Pros:

• "The manager Michael and his assistant Claire are just on another level of caring."
• "Great way to spend an hour. Temperature check upon arrival and plenty of hand sanitizer areas throughout."

Cons:

• "I have always had a great experience here however today the manager Chloe literally went above and beyond in ways that she should never have."
• "Very poor service. Came for a birthday party."
• "Absolute joke of a business. God forbid a single mum tried to take her three children to trampolining."