Flip Out Croydon Reviews Summary

Children's Entertainment

Pros:

• "Great for the kids."
• "My granddaughter's 7th birthday party was held here, and the kids had a blast."
• "There are different rooms with different themes that you can hire for your children's party."
• "My 3 boys 8, 8, and 10 LOVED this place."
• "Fantastic evening! The kids had a fabulous time bouncing, playing laser quest and ice skating."
• "Flip out Croydon is absolutely great for kids of all ages."
• "My son had his 6th birthday there recently, and had so much fun with his friends."

Cons:

• "No trampolining facilities here, just like a rip-off arcade with lots of added extras."
• "This place concerns me. As much as the kids love it, it has no safeguarding."
• "A children's play area should be exactly that, a safe space for kids. This is not that."
• "The most fun the children had was pushing each others pushchair to get out."
• "Seemed like a good place if you were a teenager or an adult but not very secure or family friendly."
• "The place is quite small and not well maintained."
• "Very disappointing. Went to a 3 hour session with my 7 year old and was quite disappointed."

Staff and Customer Service

Pros:

• "The young adults behind the counter are really lovely, helpful, patient, friendly, well-mannered, polite, and nothing is too much to ask them."
• "The staff and the management team made our trip to Flip Out, Croydon a very memorable day."
• "All the staff members were very welcoming especially Chloe who stood out the most."
• "Visited last Sunday for my nephew’s 4th birthday and this place was bustling fully of energetic children! Cortez went above and beyond for our group."
• "Staff were attentive and friendly especially Magda and Tiana who went the extra mile."
• "Had a really good time and a staff member called Kelleyce was really helpful."
• "The staff were very kind and professional, made our birthday party a success."

Cons:

• "The staff were rude and unprofessional. It’s a con place."
• "Went here mid week during term time, was extremely quiet. There was around 7-8 staff lurking around and the girls at reception who looked like they should be at school were pulling faces and laughing."
• "The place is run by teens who do not understand customer service."
• "Bought my son here today. The place is run by teens who do not understand customer service."
• "Toilets absolutely disgusting there was hardly any staff controlling the upstairs play area there was always only one memeber of staff on reception/cafeteria area."
• "No customer service especially when I needed some food at the counter. All the tables were dirty and had food on them."
• "The staff are not very friendly, they have slushy but didn’t want to sell because is not enough for the party they had although they had 3 machines of slushy there."

Facilities and Activities

Pros:

• "So much to do, you could be there all day and not get bored!"
• "Came in yesterday with my family and had a great time, all the staff members were very welcoming."
• "Family ticket price worked out really well and was a great offer."
• "Upon entry I was giving a warm welcome from all staff, receptionist was amazing and advised us on what we needed to know."
• "The place was clean and had a fun vibe to it. Safe to say the kids had a really good time! Lots to do."
• "Very nice multiple activities experience for kids right in the middle of Croydon city."
• "The bumper cars and laser quest were our favourites."

Cons:

• "It gets very hot in there and started to smell like a gym locker room."
• "There should be a morning slot just for younger kids during the holidays as you have 15 year olds running around along side 5 year olds so it’s hard to relax and let the younger kids play."
• "The ice rink isn’t worth using."
• "The obstacle course isn't for everyone (Air Thrill is better) the football goals to receive the score didn't work."
• "Only some of the activities were supervised."
• "The arcade machines 75% or broken so that was rubbish."
• "Not sure why it's called flip out then. Having said that the fake ice rink is fun and can be used as a learning tool for real ice skating."