Five Guys Dudley (Merry Hill) Reviews Summary

Burgers

Pros:

• "Flavours go well together and the meat is cooked properly."
• "These burgers are just delicious!!! Freshly made to order, you pick the toppings, the meat is moist and tasty, can’t fault it!"
• "The burger was superb too. Massive portions and all fresh unlike other fast food chains."
• "Food was excellent, especially the bacon shake... Highly recommend."
• "The burger are sublime, fresh, tasty and you can choose as many toppings/sauces as you want. Customise it to how you want."
• "Nice place American themed, the burgers are done and the skin on fries are delicious."
• "The burgers are amazing and the food is freshly made every day."
• "Burgers juicy and delicious. Fries yummy too."

Cons:

• "Just think it's too expensive for what it is."
• "Quite expensive, the food I had was very overpriced, a burger bun with cheese melted in it, really doesn't warrant it's £4.65 price!"
• "Burger was fresh and decent. Fries are okay. Milkshakes are sickly sweet. Probably won't order again."
• "The burger was bland. No flavour to the meat."
• "The burger came with tomatoes and when i removed the top bun to take out tomatoes, i saw a hair inside which was gross."
• "Burger was ok but really nothing special especially for the price."
• "Over priced and overrated, the burger i had was extremely oily and not worth the money."
• "Disappointed poor presentation of meal chips all over the bag lack of friendliness from staff burger was dry."

Service

Pros:

• "Service was great however."
• "Credits to Neil who served us and all the team. The place was clean and tidy - and the burgers great as always!"
• "Very clean eatery and staff were so friendly and helpful."
• "Exceptional service from Connor T, visited on a busy Monday afternoon with my son & was cheerfully greeted by Connor."
• "Fantastic service from staff on order till, as it was our first time she explained everything to us, really great, thank you."
• "Always consistently good. Great quality food, and great to see to see it being cooked in front of you. Staff are friendly and efficient."
• "Visited here for lunch on a busy Saturday, with my family. The staff are so extremely helpful."
• "Absolutely love five guys! The staff are very helpful and always friendly."

Cons:

• "Over £17 for burger, chips and bottle of water.everybody Left standing/waiting for orders for about 15 minutes. Organised chaos!! Lesson learned (never again)."
• "States that the restaurant is open till 10pm. After arriving at 9:15pm they tell us they are closed."
• "Service is really polite, but gets very slow with big delivery orders in the queue ahead of you."
• "Great burgers that you can customise. Wasn't asked if we wanted salt or no salt on fries there was mountains of salt on them. Expensive but you pay for what you get."
• "The service left a lot to be desired too. Understaffed and rushed."
• "Firstly the burger was excellent when the staff got the order right (wrong toppings added) The fries were needed another couple of minutes cooking."
• "Not a great visit this time around, we ordered two meals but the wait was silly, we were one three couples in the restaurant but waited over 30 minutes to get our food."
• "Food is normally excellent however we have had it delivered three times now and every single time the deliveroo driver has made other food drops before ours and the food has arrived cold every time."

Price

Pros:

• "Yes, it is more pricey than other burger restaurants but you pay for what you get."
• "The price is higher than normal fast food chains because the freshness of the food here is second to none."
• "You get what you pay for I guess so not the cheapest."
• "It's worth it. You'd pay more for a nice meal in a restaurant... its no dearer than that. Its restaurant food in a fast food setting."

Cons:

• "It's expensive but my opinion is that you get what you pay for."
• "Massively overpriced. My mate bought a drink with "free" refills. For £4 for a post mix drink, that's not free."
• "Very expensive for what it is and disappointing considering I can cook a better burger at home for about 1/4 the price."
• "Nearly £15 for 1 burger and a drink, in that no-frills setting, is incredibly expensive."
• "First visit and oh my goodness. Brilliant food, very tasty and fresh, huge servings, I would go to a small burger and fries next time as they were generous servings. The peanut butter milkshake amazing."
• "Quite expensive, the food I had was very overpriced, a burger bun with cheese melted in it, really doesn't warrant its £4.65 price!"
• "It's a good burger, but it costs 2-3 times as much as McD. Is it twice as good? No."
• "Overpriced meal, for the price you could get something much nicer from elsewhere."