Address: 157 Hagley Rd, Oldswinford, Stourbridge DY8 2JJ, United Kingdom
Phone: +441384882008
Rating: 4.4
based on 112 reviews.
Food Quality
Pros:
"The food was delicious, especially the burgers - they were amazing."
"The food tasted amazingly and met expectations, with very good-sized portions."
"The food was really fresh and the staff were very accommodating."
"The chicken was crispy and spicy, which I love, and everyone else on the table enjoyed it too."
"The food came promptly and was nice."
"The food was well priced at £97 for two starters, 4 mains, and 4 alcoholic drinks, which felt very well priced."
"The food is lovely and value for money. Think Nando’s but more modern."
"The food was incredible, well presented and tasted lovely."
Cons:
"The chicken was overcooked and dry."
"The chicken wings were a little to be desired, too crispy and not coated in a sauce."
"The food was okay, but was cold."
"The Buffalo burger is a big disappointment, bloody chicken strippers inside a bun with some sauce."
"Food was horrible & Drinks tasted like water. Chicken was very very VERY dry, tasted like cardboard."
"Ordered 4 starters, only 3 arrived together. Waited some time before the 4th arrived."
"Food was all nice. Big portions. Some miscommunication from our waitress regarding the order."
"We ordered our take away meal at mid day and collected it in time at 7.45.they double checked order but when we got back home starter was missing!"
Service Quality
Pros:
"The staff was lovely, smiley, and very helpful."
"Anya served us and she was amazing! She knew the menu well and was super friendly."
"Service was excellent, very polite and friendly staff. Order was taken and food arrived quickly."
"We were served by a young lady called Anya, she was extremely friendly and super welcoming."
"The service and food were amazing. Served by a waitress named Anya who was absolutely lovely."
"We had Anya as a waitress she was very attentive, really quick service and couldn’t help us enough with recommendations on food and drink."
Cons:
"Waited 10 minutes to be asked if we wanted drinks. Sharing platter came with no plates, had to wait 10 minutes for them."
"No one asked if everything was OK or if we wanted anything else. Table not cleared after food was finished."
"Staff not attentive and some standing around when guests needed seeing to."
"Had to wait quite a long time for the food and drink. In fairness, it was very busy."
"We felt rushed to get out and it was a shame because some of us wanted deserts or another drink but no one came to check or even tell us about closing time."
"They took half the tables empty plates away when the other half were still eating."
"When the food eventually landed it was good. I’m sure you will agree dining out is a luxury and an experience, they failed big time on the experience 0/10."
"We were ignored when we arrived, not how can I help you? Not even hello."
Ambiance and Decor
Pros:
"The inside is beautiful, modern and clean! Getting to sit on the balcony in the lovely weather is also a nice additive."
"The interior and setting are really comfortable; it generally feels comfortable and felt really quite polished."
"The place was friendly also. Overall a good experience, would go again and happy to recommend."
"The interior is lovely but the service lets it down."
"Came here for a Friday treat with my mom and kids. Food was very tasty and service wonderful. The decor is very nice too and great cocktails!"
"This place is absolutely beautiful inside with modern decor and quality surroundings."
"Recently ate at Grill-It, the staff were friendly and very helpful. Ambiance is great, and the modern décor really makes the restaurant a great place to visit."
"A modern, up market replacement to a previously tired restaurant, which adds a touch of class to this otherwise rather grubby part of Pedmore/Old Swinford."
Cons:
"Music too loud. General atmosphere was good and the decor/general ambience was great but just far, far too noisy."
"Top of the restaurant where we sat, freezing, hat and coat needed, asked to be moved, lots of empty tables, we didn’t even have anyone come back to us on the question… so disappointing."
"Okay..., Oldswinfords Nandos. Service what you'd expect from that particular type of restaurant and untrained staff with a lack of prior knowledge of what a dining out experience should be for customers."
"I walked upstairs and counted the number of empty tables, there were 19 empty, some for 2, some for 4 and 1 for 6. So in total places for 50 people. But we we had still been rejected due to everyone that was to be arriving 15 minutes previous. No one with a booking actually arrived while we were there except for a family of 9 who were seated where we had been told to sit and drink and therefore had to move table."
Value for Money
Pros:
"Service and food were first class and very good value. Will definitely be returning."
"The food was well priced at £97 for two starters, 4 mains, and 4 alcoholic drinks, which felt very well priced and provided a really nice night."
"The food is lovely and value for money. Think Nando’s but more modern."
"Very good portion sizes and reasonably priced. Will definitely be returning and would highly recommend."
"Good quality food, really tasty. Great atmosphere staff really friendly. Service was a little slow but we didn’t mind as they were really busy. Will definitely be coming back 👌🏽"
"Ordered at the bar and was genuinely shocked when it only came to £70 for the 4 of us including cocktails and milkshakes. Amazing value!"
"Food was nice, good value, lovely surroundings. Our server was fantastic. I hope this place doesn’t fail due to poor management."
Cons:
"Buffalo burger is a big disappointment, bloody chicken strippers inside a bun with some sauce."
"Also the buffalo strips are awful. Drowned in spicy sauce that makes the strips inedible and the sauce is honestly horrible."
"The extortionate price charged for a starter. 4 pieces of deep fried frozen cheesy bites £4-60 ...REALLY .."
"On the menu it looked like a poor man's Nandos but with more expensive prices."