KFC Cheshire Oaks Retail Park Reviews Summary

Service

Pros:

• "Staff very good and quick."
• "Great staff tho always bubbly helpful and food had has always been delicious."
• "First time in this branch today was unsure of what I was looking for so a very pleasant, friendly and absolutely helpful lady named Tammy helped me with the menu."
• "Great staff, and always have been."
• "Well done KFC staff at Cheshire Oaks, Excellent team work, keep up the good work!"
• "The staff was incredibly friendly and efficient, making my visit a pleasure."
• "Amazing hardworking staff and very friendly."

Cons:

• "Shocking service. Queues out the door."
• "The staff have no compassion in their work, a joke."
• "Don't bother. Staff don't care."
• "The service was very abrupt with a take or leave it attitude."
• "Tracy The manager is very rude and unapproachable to customers."
• "Rude staff, took ages to take the order as they were busy talking about being understaffed."
• "Rude and offensive staff, I asked if they still sold Kansas BBQ bites to which I was told 'I only have 1 pair of hands you'll have to wait'."

Cleanliness

Pros:

• "Clean and pleasant restaurant including toilets."
• "One of the few franchises where the bins are emptied!!"
• "The toilet facilities are a little cramped, but spotlessly clean."
• "Super Clean! The place is definitely looked after."
• "Restaurant was clean and tidy."
• "Beautifully clean and well equipped."
• "Very clean restaurant with swift service."

Cons:

• "The only issue we had was the toilets were not clean and in a bit of a mess."
• "The outside/parking area is very untidy and the drive through needs to be cleared/cleaned regularly."
• "The venue was disgusting. Trays on every table. Bins overflowing."
• "The toilets were disgusting!"
• "Floors covered in spillage, rubbish bins over filled, seats and tables dirty."
• "The ladies toilets had giant cobwebs in the stalls."
• "The men's toilets was a disgrace, stank of stale urine, actual urinal looked like it hadn't been cleaned in days."

Food Quality

Pros:

• "Everything was scorching hot and freshly made."
• "Food is mostly really fresh and tasty."
• "Fresh prepared food and hot."
• "The food was delicious and served hot and fresh."
• "Food order was accurate and everything warm, no issues with that."
• "Food was standard, enjoyable."
• "So my dad was happy with his strips and I was happy with the vegan burger."

Cons:

• "The food was rubbish, zinger tower meal, burger with what they call chicken had no salad or sauce and was really flat, couple of chips cold also."
• "Unfortunately it was really poor overall the chicken was dry tasteless."
• "Cold chicken soggy chips."
• "The chicken was dark brown obviously not fresh it was luke warm and the chicken was dry all way through."
• "Burgers just slapped together. Hardly any salad."
• "Chips cold, chicken dripping in fat."
• "The chicken is off, or something wrong with me. Just did not enjoy the meat, felt a little sickly."

Order Accuracy

Pros:

• "If using the drive through pull up in the car park a check your order or you will have upset kids when you get home."
• "A young man Callum was super helpful. He rectified the mistake and apologised and gave some free fries."
• "Impressed by his swift response."
• "Enjoyed our food and restaurant was clean and tidy."
• "I got my refund with no issues."
• "Excellent service from her, if not her I probably would have waited longer."
• "Staff were apologetic about the wait and also very helpful and kind regarding queries about the app."

Cons:

• "Was waiting well over 30 minutes for our food."
• "Dont ever eat in on a busy saturday when the drive in que is right around the carpark and deliveroo workers are queing at the counter. It took nearly 45 minutes for our order number to come up."
• "Unbelievable shocking went last week poor service waited 20 minutes to find are order had been given to a delivery driver even tho we was eating in had to wait another 20 minutes for food that was just slapped together and poorly packed."
• "Didn't receive a receipt so was useless shouting out order numbers."
• "Sick and tired of going to KFC through the drive thru and my order being wrong when I get home."
• "Don't bother! Ordered Trilogy box with side of gravy - they gave us beans and ordered 14 piece box - sides and popcorn chicken missing when we got home."
• "Got our order and it was two completely different meals from what we ordered, drinks also wrong and food cold."

Management & Staffing

Pros:

• "Lovely lady greeted us and helped me order on the machine."
• "Our initial server was helpful."
• "Meant to be one of the busiest kfcs but is never too much of a queue, helped out by a couple of self order machines, cleanliness is no worse than others in the franchise, front of shop staff are very helpful."
• "Always efficient service, with perfectly cooked food."
• "Aleisha was so lovely and friendly makes a nice change to see someone smiling in there job especially on a Sunday!"
• "So happy customers all round!"
• "Good. Clean. Quick. Tasty food as expected from KFC."

Cons:

• "Can be extremely busy at times."
• "Management are clearly not interested in a full service at this location."
• "There is something fundamentally wrong with the KFC in Ellesmere Port, whether they're hiring the wrong people or there is no communication I don't know."
• "All in all, they seemed under-staffed and unprepared for a dinner rush on a bank holiday."
• "I think the manager needs to get their finger out and do their job."
• "I will never step foot on that restaurant again, arrogant manager and very rude staff!!!!"
• "Clearly KFC Cheshire oaks has not planned its staffing well!!! Not enough staff or inefficient staff."