Sherwin Arms Reviews Summary

Atmosphere & Ambiance

Pros:

• "Generally nice atmosphere."
• "Newly updated furnishings make this a comfortable pub to eat and drink."
• "Clean tables, good atmosphere and ideal for families."
• "Nice tables put together felt private."
• "Offers a delightful dining experience. With its cozy ambiance, attentive service, and delectable menu, it's a hidden gem."
• "The Sherwin has a lovely, friendly atmosphere."
• "The atmosphere was inviting, and the service was top-notch."

Cons:

• "Bit of a strange pub inside, definitely very different from the carvery that made it famous."
• "Delightful. Frankly when we arrived we were frightened by the NOISE coming from a function OUTSIDE."
• "Seving a man in a mankini isn't really welcomed or wanted."
• "Awful, loud place, screaming kids and kids running around how can one relax."
• "While trying to enjoy a very good meal, it was dampened by screaming children running everywhere."
• "Bit of a strained atmosphere."
• "The place was dirty, dead flies all over the windowsills."

Service

Pros:

• "Food good, staff excellent as always."
• "Not enough staff, they look to be overworked but they are still polite and with a smile."
• "The staff are great and helpful."
• "Lady behind the bar was very sweet and welcoming."
• "The staff were friendly and check a couple of times if everything was ok."
• "Very attentive service by staff, nothing was too much."
• "Staff were also very attentative, happy to help and rigorous with cleaning. Great customer service."

Cons:

• "Waitress asked if we wanted any mustard etc, said yes please, went off and didn't come back."
• "The service in here is unreal the staff are out of order."
• "First time here in many years, we definitely won’t be back."
• "Went with my family did not stay to have food as the staff was very rude and did not want to be bothered to clear a table for us so will not be going again disgusted."
• "Staff did not care when I gave the feedback."
• "The manager needs sacking as she couldn't deal with the situation."
• "We asked to speak to manager, he totally ignored us & avoided any eye contact with us."

Food Quality

Pros:

• "The burgers were absolutely delicious, portion size was huge too!"
• "Crazily cheap food, and lots of it!"
• "The food came out quicker than expected and was delicious and piping hot, but the Yorkshire pudding a tad on the stodgy side."
• "The food here is fantastic."
• "Such a great place, food is gorgeous."
• "The food is always cooked perfectly and the staff are welcoming and friendly."
• "Food always nice & hot."

Cons:

• "Food is hit and miss, they let themselves down on the simple things."
• "Food was cold after waiting an hour for it, I sent the chips back and after another 20 minutes the chips came back still cold."
• "Jamaican Stew absolutely disgusting. Looked nothing like as on menu."
• "Real shame the food was bland."
• "The main meal tasted like it was just taken of the frozen aisle in the supermarket and fried."
• "The food was not very nice, quite greasy and tasted funny."
• "Very poor food it's the second time we order chicken mix and it was so over fried and dry that you couldn't even feel the taste of the chicken."

Value for Money

Pros:

• "Pricing is spot on."
• "Good value for money!"
• "For £20 it was amazing."
• "Lunchtime - great value for money."
• "Great food, great prices."
• "Lots of special offers throughout the week including 2 meals for £10 so good for a cheap mid week treat."
• "Prices pretty good: 2 adults, 2 kids and 1 teen, meal with soft drink £36."

Cons:

• "Needs a tenant and a rethink, and a new chef."
• "£4 for a warm sickly drink?!"
• "A wide selection of of home made produce for your breakfast or lunch. A star missing only as some things are oddly expensive in what is otherwise a great value range."
• "Been going regularly for golden years lunch,2 courses £3-99, been today ordered food of golden years menu from table to be charged £5-49 & much smaller portions."
• "The cheesecake did not taste like cheesecake but just like something artificial beyond possible identification."
• "Spent well over a hundred pounds on Christmas lunch today and was bitterly disappointed."
• "Absolutely no customer service and the food is disgusting - the 'steak' was that poor I wouldn't even take it home for my dog."

Cleanliness & Maintenance

Pros:

• "Good covid procedures in place."
• "Clean tables, good atmosphere and ideal for families."
• "Sherwin arms is much cleaner and brighter after the make over."
• "Nice decor and clean."
• "The pub was clean and the staff were polite and friendly."
• "The food is always well prepared, hot and tasty."
• "Really nice looking pub. Very well decorated and seating layout. Lovely areas outside as well."

Cons:

• "The cleaner needs to be sacked because there's dirt and grime everywhere."
• "Toilets were absolutely disgusting and the smell was just awful."
• "Disabled loo was unusable due to poo all over the seat."
• "The place was dirty, dead flies all over the windowsills."
• "The peas were like dried up bullets and the chicken seemed soft and watery."
• "The seats are written out, place looks untidy."
• "Plastic in our burger, undercooked chicken wings."