The Trent Lock Reviews Summary

Food Quality

Pros:

• "The food was delicious the staff very friendly."
• "really great food here fantastic quality, same prices as most places."
• "We had prawn cocktail and salt & pepper calamari and they were the best we have ever tasted."
• "The food was excellent, perhaps best pub food we've had."
• "The food is delicious and is served quickly, presented really well too."
• "Really lovely food, would highly recommend. Lovely customer service, staff were so accommodating."
• "The food tasted great, all of us had clean plates, the beef rib with miso was particularly good."

Cons:

• "Very pricey for a lunch."
• "Three of us had roasts, the roast potatoes looked like they had been deep fried and hour before services and reheated in the microwave."
• "The roast potatoes were awful, looked frozen and rock hard - very poor for a fundamental part of the dish."
• "Potato's were hard and inedible, tasted old."
• "The smoked haddock fishcakes. They were burnt on the outside, the poached egg was hard boiled."
• "The duck and hoisin pizza was a little sparse on the duck and the hoisin."
• "The gammon which was overcooked, the fried eggs were hard boiled, the peas overcooked and the whole dinner was cold."

Service

Pros:

• "The staff were friendly and helpful and quickly corrected an error on the bill."
• "The staff are very attentive especially the girl that looked after us."
• "The 2 young server's were great and nothing was too much trouble, even though it was Christmas, their service did not change, it was great."
• "Brilliant service too."
• "The staff don’t appear attentive and come across as disinterested."
• "Your staff are your best asset. We always find them polite and helpful."
• "Service was very good with friendly attentive staff."

Cons:

• "Waited 40 minutes for our reserved table."
• "Service extremely slow - we arrived at 12:30 and left at 3:30!"
• "When busy, they could do with extra staff."
• "First service was incredibly slow, female member of staff took over 10 minutes to take an order of 4 meals and 4 drinks."
• "50 minutes after we ordered we still had received no food."
• "Was around 1/2hr before we could get someone over to take our orders."
• "Service was around 48 minutes from order to arriving."

Atmosphere & Location

Pros:

• "A very lovely and cosy pub."
• "Pub is in a beautiful location and garden is nice."
• "It's a clean well decorated pub, toilets are clean and in good order."
• "The Trent Lock is an excellent choice if you want to have food and drinks with friends and family."
• "Lovely pub, friendly staff and delicious food!"
• "The Trent Lock pub is located adjacent to River Trent and the canal. The surrounding scenery is beautiful."
• "Lovely location with a wonderful outdoor area in front of the Trent river with picnic tables or a covered little area in the garden."

Cons:

• "The only down side is the narrow single track road that leads here."
• "Also tables were filthy, very sticky and hadn't been cleaned in what looks like forever."
• "The garden looked like one of those vast Indonesian garbage cities."
• "Sat in heated area outside floor looks like a .... hole."
• "Also no toilet paper in the toilets mostly on the floor, so not being checked."
• "Only observation is that the restaurant, bar and toilets need a good clean. We've noticed the standards in this area have slipped."
• "Plates were dirty, my mother in law and father in law ordered a tea, it was filthy like disgustingly filthy."

Value

Pros:

• "Food was lovely and reasonably priced, I had the seabass and hubby had the steak."
• "It is worth to try their lunch set menu, 2 courses £11.95 and 3 courses £14.95."
• "Food arrived in a timely manner and was very good quality, good value."
• "Great food with average prices."
• "Generous portions and reasonable prices."

Cons:

• "Massive waste of money…..Having followed up our complaint with management we have received NO form of compensation or solution to our emails other than a “Welcome back” and our feedback being noted.!!"
• "It was also more expensive than London prices. Avoid."
• "£9 for a fish finger sandwich 😯 should be much cheaper than that."
• "In addition I ordered a side of pigs in blanket which, in my opinion, were extremely overpriced."
• "For what we paid we could have got similar service at a fast food restaurant at a significantly lower price."
• "Food was NOT cheap. At those prices you'd be better off almost anywhere else."
• "It's silly money to pay £54 for 2 mains, one shared starter and 3 drinks."