Address: 816 Leigh Rd, Slough, SL1 4BD, United Kingdom
Phone: +441753503750
Rating: 3.3
based on 243 reviews.
Customer Service
Pros:
"Really good service from Jardine Land Rover Slough, and I would highly recommend."
"Many thanks to Dimitar at Jardine Land Rover Slough service department! He was very helpful and very efficient!"
"Robert the aftersales manager is very hands on and personally looks after me on every visit."
"Great customer service from Ben Holman."
"Fantastic service. Kept up to date, offered to drop car off for the weekend because mine wasn't finished."
"Had my car dropped in for various checks etc. Great customer service, really professional and friendly."
"The team at Jardine Motors Slough are always helpful, I feel very welcomed every time I visit. Highly recommended."
Cons:
"Terrible service and poor communication. Martin is rude and disrespectful no customer service."
"Very poor service. Lacking knowledge of key parts on range rover sport."
"Do not use this business it’s run by a bunch of amateurs."
"The sheer incompetence from not having the documents ready, to them being incorrect and worst of all not having any insurance."
"Unprofessional, unreliable, make false promises and always under-deliver."
"So far below parr service. Rang up to get a PCP quote and was given numbers by one of the salesman."
"They assumed it would be ok to keep my car over the bank holiday weekend, without my approval."
Communication
Pros:
"His patience in assisting me, professionalism and perfect customer service really left me feeling so cared for and special as a customer."
"Got a call from the Manager Mr Richard. He has reassured me that my concerns will be addressed...."
"I was kept updated throughout the process with reminders and was provided a loan car to use whilst my car was in for repair."
"Called as promised to collect vehicle, which had been fully serviced and came back to lovely clean, shiny vehicle, hoovered and smelling lovely - great service."
"Once free Sunny came and collected me and explained the work that had been carried out and arranged for my vehicle to be brought round to the front of the showroom ready for me to drive away."
"Thank you to the service team at JLR Slough. Always so helpful & welcoming."
"She made sure i knew where the drinks were and kept checking up to ensure i was okay."
Cons:
"Communication is non existent, always leave messages and get told I will receive a call back but this never happens."
"Very frustrating and disappointing experience. People hard to get hold of."
"You do not respond to phone calls or emails."
"Jardine Land Rover Slough are very quick to get you in for the sale... but when a mechanical problem arises they take 3-5 business years to respond."
"Had to call again to ask and they said MOT ramp was down and technician wasn’t in to complete a part of the service, we asked when we could bring vehicle back in again, we were again told we would get a call back from Saira or Kimberly, still didn’t get any call back and this was 3 weeks ago."
"The most irritating part of my experience is the fact that every communication was extremely difficult."
"Everything is handled centrally, you cannot speak to anyone on phone."
Professionalism
Pros:
"Robert the aftersales manager is very hands on and personally looks after me on every visit."
"His patience in assisting me, professionalism and perfect customer service really left me feeling so cared for and special as a customer."
"He is a credit to your company."
"The sales manager Shujath Miah was very professional, down to earth and goes above and beyond for his customers."
"We wanted a test drive in the Jaguar I pace. The salesman organised it at short notice, was polite friendly and very knowledgeable."
"The sales rep Isuru Ilayperuma was very helpful throughout the purchase of our brand new vehicle."
"Special thanks to Lacey, who managed to solve a situation regarding the scheduling of works and arranged an slot for the replacement of my tyres with urgency so works could be completed before the end of the day."
Cons:
"Terrible service and poor communication. Martin is rude and disrespectful no customer service."
"The sheer incompetence from not having the documents ready, to them being incorrect and worst of all not having any insurance."
"Unprofessional, unreliable, make false promises and always under-deliver."
"The Service department is appalling, on the way home from a vehicle service the car went into restricted mode and despite many calls to customer services which were sympathetic but of limited help and emails nothing had been heard back from the service department."
"A disgrace to the Range Rover brand."
"The sales manager was over 20 mins late with no apology, this followed with her complete lack of knowledge on the car I was interested in."
"Absolutely appalling. Took my car for an MOT. No dates available for at least 3 weeks to begin with."
Reliability
Pros:
"Fantastic service. Kept up to date, offered to drop car off for the weekend because mine wasn't finished."
"Had my car dropped in for various checks etc. Great customer service, really professional and friendly."
"The team at Jardine Motors Slough are always helpful, I feel very welcomed every time I visit. Highly recommended."
"I am delighted with my new car and the service I received when purchasing it from start to finish."
"The vehicle arrived in a very clean condition, whoever washed and vacuumed my car did a great job and deserves thanks for their efforts."
"Jardine Land Rover couldn’t be faulted Sydney Vigo is the most pleasant and helpful salesman I have had the pleasure of dealing with."
"My Range Rover sport has been in for some work to be completed and a full service… my service agent Rosie kept me fully up to date throughout the process."