Flowerland Reviews Summary

Garden Centre

Pros:

• "A well stocked nursery with huge selection of quality plants, home produce, butchery, garden furniture and I think clothing."
• "Absolutely amazed how big this garden centre is! Its a shame so many of their consession sellers have left."
• "A good value garden centre with several other retailers. Easy parking and now well laid out."
• "they have everything there from arts/crafts gear to discounted designer clothes, international foods, fabulous section & ranges of pet products and gear too .... just so much to buy there and great quality!"
• "This garden centre is a hidden surprise, lots of shops under one roof."
• "Great variety of products for all your gardening needs."
• "A huge garden centre with a massive selection of everything."

Cons:

• "Average garden centre with poorly maintained car park."
• "So had a wonder round and was very disappointed as very poor Xmas decoration display."
• "The only reason for not giving 5 stars was because of the parking. Some of the parking is on grass and some on rather old and lumpy tarmac which is not always easy to manoeuvre with a trolley."
• "Visited during covid lockdown lift. Plant quality is good but they have unused area outside that could stock more plants or trees even."
• "The gardening section outside was being reorganised and restocked. Inside some displays of garden pottery and items were badly displayed."
• "Not a huge variety of plants though and the prices are on the high side."
• "The car park is basically a wasteland and you need 4wd to navigate it."

Cafe

Pros:

• "Great cafe and a wide selection of BBQ's and other random stuff."
• "Nice café with delicious cakes."
• "Jacobs burger very nice. Ferrero Rocher milkshake, nice and thick."
• "Shame about the café, long queues- not a bad thing, nice to see them busy. Food was lovely and so was the large range of delicious cakes."
• "The cafe serves lovely food but a bit pricey and the seating area is modern and comfortable."
• "Great coffee shop that was really busy."
• "I am shopping there and the restaurant is a great place to eat. Very good food and drinks, have been there on several occasions."

Cons:

• "We went to the cafe for sandwiches and were charged £6 per sandwich."
• "The cafe is overpriced, food choices are limited and rubbish."
• "Not up to its usual standard in the cafe, had to ask for the table to be cleaned was done with reluctance, limited selection of cakes to choose from."
• "The cafe reduced it to 4 stars after getting a lipstick covered mug...not what you want for £12 coffees and cookie!"
• "The customer service of the cafe is appalling."
• "The cafe was dreadful, no chips or sandwiches at lunchtime and the tables and chairs were filthy."
• "Food in the cafe a bit expensive and not always that hot."

Staff and Customer Service

Pros:

• "The staff, especially Levi were so cool explaining the diversity and behaviours of the reptiles to us."
• "Friendly staff and also helpful."
• "Karen from the garden furniture section was fabulous."
• "Staff very courteous and helpful. Recommended highly for shopping too."
• "Very friendly staff in shoe and animal sections."
• "All staff at garden centre are very helpful."
• "The staff are very helpful too."

Cons:

• "Very appalling experience and I have vowed never to go back there again!!!Avoid....They are clearly not bothered about custom...."
• "Staff abysmal, ill-informed sending me twice to the wrong area for outdoor containers and it was chaotic at the tills."
• "Staff were uninterested in customers, at best."
• "The customer service of the cafe is appalling."
• "This is my first visit and my last!!!diabolical experience!!customer service needs addressing especially when I was talking to Brian on the till, he didn't engage with me."
• "Staff are slow and are pretty dim."
• "The lady was very rude, and said I should have asked for it at the counter."

Prices and Value

Pros:

• "Whatever you want, it's a good chance they will have it at a reasonable price."
• "The prices are reasonable, the people are very friendly and helpful."
• "Prices were good."
• "The prices are competitive with special offers available."
• "On the high side price wise but good quality products."
• "A nice selection of good quality clothing, shoes, toiletries, houseplants and outdoor plants with affordable prices."
• "I always get great deals in there too."

Cons:

• "Brought 4 peaches from vegetable stall and one was mouldy!! Won't be buying from him again!"
• "flowerland must realise that the items they sell can be purchased from other shops cheaper."
• "Good garden centre where you can spend hours wandering. Rather let down by the Cafe where the staff couldn't seem less interested and bordered on rude."
• "Prices more steep than other garden centres, however, more handmade products."
• "Everything is a little pricey."
• "The increase in price has made me think twice before making a purchase which is a shame."
• "Food is expensive (sausage sandwich is £4.95) and you can't get anything to eat or drink before 9:30am."

Facilities and Layout

Pros:

• "Really lovely place big as well very spacious for buggies and also wheel chair users."
• "Its such a nice garden centre, I spent over £100 on gorgeous healthy looking plants and could easily have spent more!"
• "Great Pet centre which include a reptile centre & aquarium. Also has a good restaurant for a wide variety of food."
• "Be prepared for the vast Flowerland."
• "Great place with plenty of parking, just about anything there even a cafe and butchers."
• "Growing many of their own bedding plants and with a good value cafe."
• "Lovely garden centre with everything you could want including free large car park, cafe and other in store shops."

Cons:

• "The cafe reduced it to 4 stars after getting a lipstick covered mug...not what you want for £12 coffees and cookie!"
• "Visited during covid lockdown lift. Plant quality is good but they have unused area outside that could stock more plants or trees even."
• "The new car park however has not been designed well as there is not enough space to drive down the middle of an aisle safely as the spaces are too short for say, a saloon car, like a merc or BMW."
• "Used this garden centre quite a few times over the years, however I have now found a much better, very competitive nursery.........Flowerland is VERY expensive, and I find it quite untidy at times."
• "The gardening section outside was being reorganised and restocked. Inside some displays of garden pottery and items were badly displayed."
• "Not convinced it is laid out in the most logical fashion, but as the seasons change, so does the layout. I love coming here, but one of the real negatives is some of the prices."
• "The carpark is gravel and neglected with lots of big holes to find as you push your trolley back to the car or leave to drive home!"