Hyundai Upminster Reviews Summary

Customer Service

Pros:

• "Ian was amazingly friendly and helpful."
• "Great guy, very friendly, listened to what I wanted and delivered."
• "The team were really friendly and made it a very simple process."
• "Very impressed with the customer service I was given by Liam."
• "All the staff were very helpful and the new refurbished showroom adds more delight."
• "Had the best agent dealing with me, Jamie made me feel very reassured and calm."
• "The staff made my purchase very pleasurable even though I changed my mind part way through."
• "Employees were all very helpful, friendly and knowledgeable."

Cons:

• "Not great, waited 5 weeks to get an appt."
• "Disappointing service all round. Took best part of two days for a service."
• "Terrible sales staff. Was accused of 'wasting his time'."
• "Scumbags and con artists, diagnosed that I had bad fuel in the system."
• "The fat manager in suit was telling me I filled my car from a farm even my car is petrol."
• "Ryan the new rep over here is a nice guy... Shame the same cant be said for his boss very arrogant and rude."
• "Just another conning main dealer.... When they give you a price and when you say no they somehow magically come up with a lower price."
• "My son picked up new car and the dealer put wrong plates on it and expected him to wait until Monday."

Service and MOT

Pros:

• "The usual excellent service /mot completed, the online visual of the underneath the car is also excellent."
• "Recently took my car in for a service and MOT. Unfortunately had an oil leak afterwards. Amazing service."
• "Staff were very helpful and attentive and the video of the car inspection was informative and useful."
• "The service to our car was very good. We transferred our service from Crayford to Upminster as it was nearer to us."
• "My Fiesta was collected serviced and Mot and returned. Great communication between the service department and myself."
• "Went to Allen Ford in Upminster because my partner wanted to part-ex her car for a newer one."
• "Professional.. they have got it nailed. Had a full Ford service and then didn't realise I needed the MOT as well."
• "Now on my fifth car from Allen Ford, Upminster. Bearing in mind I really like Mondeos."

Cons:

• "I booked my Passat for MOT (which it failed due to some suspension and headlight faults)."
• "My previous service from you i was sent a detailed video.I thought this was very professional, This time i never received one."