SC Furniture Ltd Reviews Summary

Customer Service

Pros:

• "Great company to deal with, Scott is a gentleman, and true to his word."
• "Highly recommend this company to everyone."
• "Scott in management was more than helpful."
• "John who I spoke with on phone was lovely and helpful, delivery men were equally lovely, very friendly."
• "Highly recommended in terms of customer service."
• "The customer service was extremely good."
• "1st class customer service, contact all the way through from start to finish."

Cons:

• "DO NOT BUY FROM THIS COMPANY."
• "I have messaged the company several times since February with no response."
• "Initial experience of company & actual product was ok but aftersales service very poor."
• "They phoned to say that it would not be delivered on the day stated."
• "I ordered a Chicago Leather Reclining Sofa online, and didn't receive invoice nor shipment confirmation in email."
• "I have had a terrible experience with SC furniture."
• "THE WORST COMPANY I HAVE EVER DEALT WITH!!"

Product Quality

Pros:

• "Outstanding service, my mirrored bed was packed so methodically so there was no cracks or breaks."
• "It is a nice size for our room, British made and extremely comfortable."
• "The suite is very comfortable and of excellent quality."
• "The sofas are extremely high quality just as advertised."
• "Quality of furniture excellent, looks absolutely stunning in our lounge."
• "Quality of flooring and furniture excellent with an excellent price."
• "The quality of this sofa is very good."

Cons:

• "Bought 5 years ago, 'real leather' as advertised they definitely were not, bonded as showed up just after a year."
• "I have only had my sofas for 6 months I feel like I'm seating on the frame with no padding its goes to the side when reclining looks all twisted."
• "If you want nice furniture that will last don't use this company. Outcome will now be to sell it and buy a new one."
• "There is not enough padding on armrests or the back of the seat."
• "Also they are not registered with the furniture ombudsmen! Stay away from this people!"
• "But after 3 years of normal use seats on sofa collapsed and 'leather' is flaking."
• "The 'leather' is wearing badly and the surface is very thin leather and is detaching."

Delivery Service

Pros:

• "Delivery was prompt and quality of goods purchased was good."
• "The delivery men went above and beyond."
• "Delivery men were helpful and got the sofa in without any problems."
• "The delivery guys were prompt and set it up for me, again polite and very courteous."
• "Definitely recommend, great team and extremely helpful."
• "The delivery guys did a great job driving down from Kidderminster to Cornwall for a 9 am delivery."
• "The suite was delivered on the day stated and the delivery drivers were excellent."

Cons:

• "Had a bit of a wait for delivery (still much shorter wait than other companies)."
• "Took them more then 1 month to send engineer because they knew I can't claim money back after six months."
• "I paid for a leather corner sofa in full on the 1st of April. In one more week it will be the 1st of September. 5 months and still no sofa."
• "There was a delay in delivery due to coronavirus but SC pulled out all the stops and located the suite we wanted and delivered it on time."
• "Have some nice rugs on their website, problem is you buy them and then get an email saying they don't have stock."
• "Disgraceful. Bought chest of drawers October 2015 and despite lots of very polite comms nothing has been done and they are not answering any comms."
• "I initially recommended them to family and friends but now strongly withdraw that recommendation."