Sena Furniture Reviews Summary

Product Quality

Pros:

• "It is absolutely extraordinary the fabric, the modern design."
• "The bed function and storage work effortlessly!"
• "The quality and finish of the furniture is excellent and amazing value for money."
• "The quality of the product is very good."
• "The furniture was great fit for the apartment with excellent quality."
• "The amount of time taken to receive your order depends on the furniture you have selected."
• "They made these changes for me in advance but spent a lot of time at delivery making it just as I needed."
• "This was manufactured as a bespoke coffee table. The quality of this coffee table is outstanding."

Cons:

• "The wood of one of the cabinets we bought is not glued perfectly and for that reason the door is not fully straight."
• "The sideboard looks really good in the living room but unfortunately the doors are very thin and give the impression of being rather cheap."
• "2 months after receiving the coffee table, a fault appears."
• "We bought the Achim Table without having seen it. Now it's arrived we're absolutely thrilled with it."
• "Ordered the one of the club wall units for our lounge and absolutely delighted with it."
• "Sena kept us informed on delivery timescales and we opted for the installation service as well."
• "The sideboard has now been built and looks amazing."
• "The furniture is very well made and looks fabulous."

Customer Service

Pros:

• "Regarding the customer service they are brilliant, 10 plus stars."
• "Very knowledgeable and helpful."
• "Sena Furniture actively communicated all the way through, which was a breath of fresh air."
• "The customer service was fantastic, especially when helping to decide on the correct furniture and specific measurements necessary."
• "I am very happy with the new sofa bed, and the services provided."
• "The staff are very helpful and keep you informed every step of the way."
• "I found them through Facebook and saw this nice Atlanta oak set. Lovely furniture, had it delivered and set up in my house."
• "Amazing service and a beautiful dining table! I can't thank Sebastian enough for being so patient as we arranged the delivery over the phone."

Cons:

• "Customer service (whilst waiting for delivery) - Shockingly bad. We were left chasing time and time again."
• "2 months after receiving the coffee table, a fault appears. That was 3 years ago, still not rectified. Dreadful customer service."
• "The reply given below may have apologised and accepted things were not delivered but there has since been no improvement whatsoever… just empty words."
• "I placed an order on Friday morning, received a call later on Friday and my furniture was delivered at 11.00 the following day."
• "We had to cancel our order after three months of persistent delays."
• "Ordered some wardrobes but didn't receive any correspondence from the company."
• "Communication updates from Sena were very scarce they only replied if I sent an email there were no delivery updates."
• "But, I also placed order for my living room furnitures from Poland and those arrived on time."

Delivery Service

Pros:

• "Delivery - Fantastic. Same passion and such a quick and slick delivery."
• "The delivery service was equally fantastic, the items were delivered pre-assembled, then unpacked, set up and all the packaging was taken away."
• "Sena Furniture were honest, informative, reasonably priced and most of all stuck to their estimated timeframe."
• "We were regularly updated about the delivery by Alice who was exceptional and the Delivery driver Pavlo was very friendly and assembled the cabinets."
• "Very pleased with our purchase, beautiful quality, extremely well packaged. Delivery was on time and we were kept informed all the way."
• "The delivery guys were fantastic especially getting that big heavy piece of furniture into place."
• "Delivery men very pleasant, social distance delivery, unpacked furniture and set up."
• "The guys even delivered at 10.00pm in the evening."

Cons:

• "Customer service (whilst waiting for delivery) - Shockingly bad. We were left chasing time and time again."
• "Delivery times were quite a bit longer than expected (purchase early June, delivery mid-August)."
• "We ordered on the 8th of December 19 and received February 18th 2020."
• "I purchased this item to place a large TV on... I had to assist the delivery driver as there was only one man! For a very heavy large item."
• "Eventually I was given a delivery date. I’m self-employed and took a day off and the day before I was phoned and told they couldn’t make the delivery."
• "Hallway furnitures were ordered from Sena Furniture on 6/6/2020... After 2 months of waiting I was informed that my furnitures were still not assembled."
• "I ordered my wardrobe on New Year’s Eve. Probably a daft day to order! For a 4-6 week delivery- rang several times and was told 20th Feb would be installed. It wasn’t."
• "Absolutely shocking service. Ordered some wardrobes but didn't receive any correspondence from the company."