McDonald's Reviews Summary

Service

Pros:

• "Service to table was good and the order was correct."
• "Prompt and fast service from the staff; food was as you expect from McDonald's...."
• "The staff was incredibly friendly and efficient, making my order exactly as I wanted it."
• "Just want to say I went to this McDonalds today and it was the best service I've ever had today the girl who served me was absolutely lovely very patient friendly and helpful she offered us table service as we had ordered 3 meals and the girl who brought our meal was lovely and helpful too and had everything I needed to go with my meal excellent service thank you."
• "The restaurant is well run and clean with staff regularly going around tidying."
• "Great work from the staff securing safety, it was very busy at the time I went there nevertheless all was ok."
• "Someone even came over while we were eating to check if everything was alright."

Cons:

• "The staff were very slow and the young boy serving me was quite cheeky."
• "Staff refused to let customers use the additional seating upstairs, AT 8PM!"
• "Really poor service. Young manager was clueless and clearly immobile."
• "Staff didn’t seem to have any organised direction."
• "The attitude of some of the staff here is disgusting."
• "Staff were unhelpful, unfriendly, food was cold and tasteless."
• "Bad service! Staff is not so friendly and you can only use toilet if you have purchased something here."

Cleanliness

Pros:

• "Nice restaurant in Newcastle. Plenty of seats up and downstairs, plenty of tills so you won't be waiting long."
• "On my multiple inspections the toilets remained clean throughout the day."
• "The restaurant was clean and well-maintained, creating a comfortable dining environment."
• "It's a McDonald's. They have the large order touchscreens and table service like most McDonald's branches. Service was quick and the staff were friendly. Dining area and toilets clean."
• "We also used the downstairs toilet for my son, it was decently clean and in good order."

Cons:

• "The toilets downstairs for disabilities or parent child are not kept to a good standard. The ones upstairs are worse."
• "Totally appalling service. To add insult to injury, the restaurant was quite dirty, with large bags of trash lying around."
• "Place was dirty and no seats were available downstairs."
• "All food was smelling like the equipment wasn't cleaned properly."
• "Flies everywhere. Chips quality was rubbish. Uncleaned unhygienic and dirty environment around as no one was cleaning tables and surroundings."
• "the cleaning standards here, however, were non existent."
• "Very dirty as well, tables uncleared, rude staff."

Food Quality

Pros:

• "The mcflurries are lush tho."
• "The food was delicious and served quickly, hitting the spot perfectly."
• "Gets two stars though as the nuggets were top draw."
• "Everything fresh and hot. Loads of chips. Proper cold, fizzy coke."
• "The fries were perfectly salted, and I had plenty of sauce and lettuce on my burger."
• "Food was quite hot, and it was ready within about 2 minutes of us ordering."
• "McPlant burger is here! Tasted delicious."

Cons:

• "When it arrived the order was wrong."
• "food was cold and tasteless."
• "Terrible service. Food was cold, was told they would replace large cold chips with a medium as some had been eaten."
• "I waited 15 minutes just for someone to come on the till and take my order, then another 20 minute wait for food that was cold."
• "Ordered through just eat. Doughnut was missing, big mcflurry half filled, fries white and soggy with few soggy burnt 'pals' inside, burger cold."
• "The food wasn't exactly fresh, any cooler and is have asked for a replacement."
• "My burger was cold and just a mess!"

Facilities

Pros:

• "Self service machines are available, as well as mobile orders if you have their app."
• "The introduction of the self service tills is a big plus meaning you can beat the queues."
• "Lots of seating upstairs with clean toilets available."