Address: 53b The Broadway, London, W5 5JY, United Kingdom
Phone: +442085670206
Rating: 4.3
based on 234 reviews.
Customer Service
Pros:
"Very nice staff. The place is very clean and everyone is so welcoming."
"The staff are friendly and warm and can’t do enough to help, especially Sangita the manager."
"The staff at Lashious are always very welcoming, the establishment is always very clean even more so with the COVID procedures."
"Lovely warm welcome and advice from Sangita!"
"The staff are professional and all really nice."
"Staff are always professional and friendly."
"The receptionist was really nice and informative, you don’t need to book for threading and the service was great."
Cons:
"Awful experience, do not recommend. Apparently the salon closes '30 min' before the stated time so that they can 'clean' :/"
"when I went back the second time she still didn't fix it and was extremely rude."
"Witnessed a customer who was very upset with their service & she wasn’t dealt with properly."
"Dont even bother booking online. The online system shows service availability but when you turn up to the store they say they dont have the booking and that they are fully booked."
"You are misleading customers, please amend your working hours so that they reflect the correct closing hours."
"The receptionist/ Manager Hazel is unbelievably rude not only to customers but also to her staff, it's uncomfortable to watch."
"The manager was very rude to me and couldn’t be bothered to deal with the situation."
Quality of Treatments
Pros:
"Cristina has done my shellac manicure and pedicure today and it was quite a pleasant experience."
"Sarita in Ealing is an all rounder, I’ve had my eyebrows threaded and arms waxed several times."
"Just had eyelash extensions done by Khurram and they look amazing!"
"Had an LVL lash lift done by Noory at Lashious Ealing earlier today. Absolutely delighted with the results."
"Had a beautiful set of natural curled full lashes applied today."
"Just had my eyebrows and lashes tinted by Siruita(I hope I'm spelling the name correctly) She is amazing and I can honestly say that my eyebrows and lashes have never looked better."
"Fabulous service by Meena. She did really good waxing and provides the best customer service."
Cons:
"ALL THIS WAS £55 WHICH IS INSANE considering clearly they don’t know how to massage people."
"It was the worst massage I ever had, no music, so much LOUD noise coming from outside."
"Absolutely awful eyebrow threading!! £11 for chunks of my eyebrows to be gone."
"The next day I went there, the manicurist told me that BIAB can be only applied on true nails."
"Visit Lashious Ealing if you want your lashes ruined!"
"If you want your eye lashes to look nice definitely recommend NOT to visit this place."
"Absolute waste of money, if you're going to get eye lashes done then I’d recommend you to go elsewhere."
Professionalism
Pros:
"The staff were lovely but poor quality of work compared to the other places in Ealing."
"Nancy is absolutely amazing at her job and very professional."
"The lady who did my nails (Deborah) was lovely, always asking if I was happy with everything and checking if I was okay."
"I had my legs waxed for the second time by Lilia. She is absolutely amazing and knows what she is doing."
"I've been getting individual lashes done here for almost a year and I have to say the results are amazing."
"the lady that did my manicure and pedicure was very nice and friendly and very professional."
"I am about to have a laser treatment for hair removal. I was greeted by the staff. Staff friendly and professional."
Cons:
"The staff are not professionally trained and have little knowledge regarding skin and treatments."
"They do not clean or prep your eyelashes and it shows."
"she employ girls who arn't fully trained and ruined my nails and waist my time."
"The service and the execution of the service at this place is totally unprofessional and unacceptable."
"very unprofessional.don't go there waist of time and money."
"Worst Nails Salon ever."
"For a place that has ‘lash’ in their name, I was appalled with the quality of eyelash extensions that I received here last week."
Value for Money
Pros:
"I agree that the price was a little bit high but it definitely was worth it for my treatment."
"The salon is always clean and tidy, the staff are always polite and happy to see you."
"I’ve had the best manicures and pedicures here - very professional - shellac that really lasts."
"I had shellac nails done by Corina and I've never had my nails done so well, she was lovely and attentive, made sure each nail was perfectly shaped."
"The staff is very friendly. Just love them, one of the best salon London."
"I am giving the five stars just for HEMA. She did my laser with such thoroughness and patience."
"I have been having my lashes done here for years and have been extremely pleased with the results."
Cons:
"I was handed a filer and buffer (assuming this was some kind of gift?). I was charged £77.50 - for a manicure with normal polish on my own nails & a 'pedicure' with shellac polish."
"I honestly DO NOT recommend this salon anymore. You'll pay triple the price for low quality nails."
"I arrived at lashious in Ealing Broadway I booked in for an individual eyelash extensions treatment I wanted to go for a glam look. I had to pay £65 for this treatment it was a rip off."
"I had my eye brows threading, the lady who has done it had no training or experience."
"My nails fell off within 3 days of getting them done! So never again!!!"
"Total Rip off, charged £18 for this!!"
"she messed up my lashes the first time around despite paying £80 and asked me to come back again to get it fixed."