Beauty on the Spot - with Aesthetics (Laser-waxing-Biab-Manicure -Pedicure -Threading Eyelash & Eyebrow treatments) Reviews Summary

Customer Service

Pros:

• "The ladies are amazing - professional, kind and all around lovely."
• "Dee and the girls were so lovely and pleasant during my visit."
• "The team are all so lovely and welcoming, making it a really enjoyable experience."
• "I was able to be fit in 5 minutes before close of business for eyebrow threading, which was a life saver!"

Cons:

• "I really wanted to love this place... though after a cancelled nail appointment a day before my holiday... is not great."
• "I booked on Treatwell same day, I went in and they said Treatwell doesn’t sink with their computer so I had to come back 4 hrs later."
• "I emailed... to ask if they had availability before the 1st of September... I then didn't receive a reply. This is not professional at all and I won't be using this company."
• "For your safety, stay away. They injected me with any unknown product which to this day they refuse to disclose, never made me sign any forms."

Quality of Service

Pros:

• "Best massage that I have had. I go back each month."
• "The salon is immaculate and the full body massage was wonderful- i’ve never had a full body massage like that before."
• "I had a wonderful massage and facial last night at Beauty on the Spot."
• "I've never had a pedicure before but can honestly say this was a lovely experience."

Cons:

• "I booked a pedicure... My only issue is the quality of manicure. I got normal polish and they put 3 layers on so it honestly took ages to dry."
• "I really wanted to love this place, as Sylvia does great deep facial cleanses... Though after a cancelled nail appointment... then booking an appointment a month in advance... to turn up today and be told it’s registered on a different day."
• "Super poor customer service to the point of being a scam - took money from groupon redeemed voucher without it being used and refused to acknowledge the code or telephone number provided to make a booking."
• "AVOID - Rude, money grabbing and unprofessional."

Atmosphere and Location

Pros:

• "Clean, friendly professional fab staff and super convenient location."
• "The salon was super clean and beautiful also!"
• "It's very clean and COVID-safe, will definitely be back again."
• "Very friendly staff and eager to please with great sense of humour."

Cons:

• "Very difficult to find, but well worth the confusion!"
• "Initially I couldn't find the salon, Victoria called me and kindly came out to meet me and took me there."
• "Took my friend for facial and massage for her birthday and had a lovely relaxing experience. The back massage was amazing and the therapist really worked the knots in my right shoulder which I didn’t realise was there."
• "The rooms the massage is held in is hardly private neither relaxing, we could see people going past as we were getting undressed."