Address: 26 Vicarage Ln, London, E15 4ES, United Kingdom
Phone: +447741259533
Rating: 4.2
based on 98 reviews.
Value for Money
Pros:
"This place is great value for money."
"Best treatments with best prices. They treat their customers like celebrities."
"I have been going here from ages but recently they’ve introduced these new treatments that I used to go to Harley street for and pay 100s of pounds for the same thing I'm getting here in half the money."
"The service was great and the prices for the treatments are very affordable."
"You cannot go wrong for your money here. I definitely will go back."
Cons:
"The 'free' foot massage only lasted few minutes and the same with the back massage prepaid for."
"Should never charge 45£ for someone that is DEFINITELY not a masseuse"
"Waste of money, rip off with staff cutting corners and you do not get full treatment time."
Staff and Service
Pros:
"Sangeeta! The sweetest lady you’ll ever meet, professional and cares a lot about her customers."
"Nice cozy place. Had appointment with Claudia and Sangeeta. Waxing, massage and hydrafacial done. Felt rejuvenated."
"Zara was nice enough to figure out a solution to get both of my treatments done at the same time so I didn’t lose time out of my first appointment."
"Excellent service, I got an intimate hot wax and my appointment was with Claudia - a total professional, knew what she was doing, very friendly and made me feel comfortable."
"I had my facial with Aanj and it was great! She was friendly, welcoming & you could tell she really loves what she does."
"Very good massages from Blyss who is polite and professional."
"Love love love how these amazing woman made me feel as soon as I entered the shop. Everyone was so kind and attentive."
Cons:
"Please avoid this place."
"The lady conducting my massage feel asleep during my 1hr session which is very unprofessional."
"The worst part was, the therapist and person who eventually took the payment knew they messed up but did nothing to compensate for what they did which is just bad customer service."
"Upon trying to contact the manager who wasn’t present directly when we left, we were met with unprofessional rude and defensive texts when a phone call was requested."
"The guy responded very rudely and has no sense of how to deal with customers."
"Appalling and rude service following treatment, after I asked for clarification of the price."
"Shanae and Manager Zara have poor customer service skills."
Cleanliness and Ambience
Pros:
"The salon was impeccably clean and well-maintained, reflecting their commitment to providing a hygienic and calming environment."
"It was an amazing experience with a beautiful elegant classy atmosphere."
"When you walk in, there is a beautiful wall, it radiates the environment and there’s always music playing and it was quite a lovely area to be in."
Cons:
"The salon was grimey, and felt un-clean, the environment was loud and stressful."
"Ambience was not relaxing. There were repairmen walking in and out and the staff had to get up to attend to them numerous times whilst leaving us to feel the cold coming in from the open door outside."
"The atmosphere was utterly terrible."
"The salon was untidy and unclean. The room was incredibly hot with a radiator blasting on a warm day."
"Our massage started late, there was ant crawling on my arm to begin with and later discovered my boyfriend had one crawling on him too!"
"Equipment and furniture was dusty and the sponges they used on my face seemed so cheap."
"The therapist is not clear on when she will return leaving you in the cold room for 30 minutes with the clay mask on which went all dry and crumbly on face."
Professionalism and Treatment Quality
Pros:
"The facial itself was one of the best ones I’ve had. My face was left extra soft without a lot of redness."
"I also got a facial done. For the price it’s definitely worth it and how clean and caring the staff is, 10/10."
"None of my muscles feel capable of tension anymore, I floated home; my pupils as big as dinner plates."
"The therapists at Stratford Beauty Salon are truly skilled professionals."
"I had a hydra facial with Kadija, who is the best when it comes to hydra facials."
"Their facials are the best I’ve had, they actually care about keeping their customers happy."
"Amazing treatments that really work. Had facials and massages as well as cryo and all worked really well."
Cons:
"Avoid at all cost. The salon isn’t even clean and very grim."
"The massage was average and the lady talked to me through the whole thing so not entirely relaxing."
"The massage was average and the facial was mediocre."
"That was the worst massage I've ever done in my life."
"Better off doing facial at home guys because you will come out of this salon NOT feeling relaxed."
"The 'free' foot massage only lasted few minutes and the same with the back massage prepaid for."