"The staff are very very friendly and the atmosphere is nice."
"The staff is friendly and very professional."
"All the staff at salon are very polite very friendly good communications."
Cons:
"I called around 10 times on their number and no one answered."
"I *DEFINITELY* would not recommend anyone to this 'Salon' if you'd like a reliable place to go I would look elsewhere."
"I’m really disappointed, I’m not even bothered to call and complain."
"The communication here seems terrible."
"Avoid, unless you want to be face with getting an appointment over two months down the line, only for you to turn up and find the place closed with no explanation."
"Manager was also rude and dismissive and doesn't seem to care about her clients."
"Very rude and unprofessional."
Quality of Treatments
Pros:
"Today I had my 1 hour Swedish massage with Diena and it was fantastic!!!"
"Booked a 1hr 30min massage last minute on treatwell. Noreen welcomed me into the salon (which was very clean)."
"I had my eyebrows microbladed here and couldn't be happier."
"The lashes look amazing and hide my terrible natural lashes."
"She knew exactly how I wanted my lashes done, she paid so much attention to detail."
"However my pedicure was very good."
"I had cavitation done today very happy with my treatment."
Cons:
"Got a full set of lashes here and it was awful! They were all clumped together and was so uncomfortable on the eyes."
"The whole experience was horrible, I’ve been so put off by lashing now."
"Couldn’t even map my brows properly."
"Both services I was very unhappy with. My eyebrows look the EXACT SAMEEE as when I came into the shop."
"lashes fell off and a lady was complaining about the appointment mix up when i came."
"The most unprofessional and poor service I have ever received in my life."
"And more than 50% of the lashes was glued together, which definitely not supposed to happen."
Professionalism and Reliability
Pros:
"Noreen came in on her day off to provide a service - I met her months ago & decided I would always follow her wherever she goes because she’s absolutely amazing."
"Went there today OMG it looks amazing and as usual I had a great experience, my brows and lashes never look better than when I go to HMB."
"I've been here twice now and usually talk to Shy over the phone, she's always accommodating, very chilled and reasonable, always rings back and is overall brilliant."
"Very professional. Consults you every step of the way to make sure you are happy."
"Shy was amazing and explained the whole process."
"She's amazing at what she does and you can tell she has a passion for her job and loves doing it."
"I was honoured to be treated by Noreen. A very warm humble lady who is an expert in the industry."
Cons:
"I would NOT recommend this place!! As they are UNPROFESSIONAL and use CHEAP products!!!"
"This salon is totally disorganised."
"Theres no way that Daria is a Senior as she couldn't work on my lashes because she said they were too 'curly & short'."
"The beautician Edris was highly unprofessional."
"Terrible salon tried to use my Groupon to book an appointment couldn’t even get through to anyone."
"The person applying the lashes left me there for 45 minutes before telling me they wouldn't stick!"
"Technician glued my upper lashes to the bottom and my eyes were streaming tears."
Customer Experience
Pros:
"I promise you you'll love it."
"Absolutely amazing services. Had my hair extensions done by Shy and lashes by Cindy, I cannot describe how kind the staff is."
"She took the time to explain and listen to what I wanted and did exactly that."
"The trainer was lovely, so professional and friendly which made me feel right at ease!"
"This place is amazing! Both LaFace and Shy made me feel valued and abated my fears about my skin and how to treat it."
"Professional, clean, covid-19 compliant!"
"The staff are so friendly and helpful."
Cons:
"I didn’t want to be rude as it was her 2nd day but that’s terrible customer service."
"If you want to go to a salon where your pampered and relaxed and have a pleasant experience... don't go here."
"The communication is terrible, my appointment was changed multiple times even on the day of my appointment!"
"Ridiculous!! please avoid at all costs because the lashes that they did all fell off within two days."
"When I contacted them they was absolutely rubbish."
"They just lost a loyal customer!"
"Being greedy over money and scraping every penny from a customer will not win you customers and you will not be recommended to others."
Value and Accessibility
Pros:
"I have my lashes done here all the time and every time I get it done, all my friends compliment them."
"Decided to give it another chance a couple months later seeing as the price was cheaper than most places in central London."
"Great afternoon having hair extensions put it. Lovely very friendly lady."
"Very happy indeed... Hardly any gave fallen out in the 3weeks since having them done, need filling in now.."
"Just had eyebrow microblading done and it looks awesome!!!! The price is the CHEAPEST I could find in London!"
"Had microblading on my eyebrows last week and am really happy with the results."
"The new salon is only a few minutes away from Chingford station, convenient location."
Cons:
"I would NOT recommend this place!! As they are UNPROFESSIONAL and use CHEAP products!!!"
"I will not use this salon again which is a shame all over a £10 deposit."
"Scammers I bought on wowcher and then booked on their website and still was not able to get my eyelashes done."
"Also the parking at the back is a lie. There is none and the car parks on either side were full whereby I had to spend a silly amount parking and walking."
"At the end of the appointment I then got locked in the salon as someone had locked the doors and walked off."
"To say it's bad it's like giving it a good name. I think some places deserve 0 stars."
"Unfortunately most of the lashes fell out within 48 hours."