Ria Beauty Reviews Summary

Customer Service

Pros:

• "The staff are very friendly always willing to help."
• "Highly recommend J for manicures she’s amazing!!"
• "The team are lovely & great at what they do- they are deserving of your support!"
• "The staff are always so friendly and welcoming, it's a pleasure coming here."
• "The staff is incredibly friendly, and they always make me feel like a valued customer."
• "The staff made me feel so relaxed and were caring at each step."
• "The staff at the clinic are incredibly friendly and welcoming, especially the person who performs the treatment for me."

Cons:

• "You will never see me again and I don’t recommend anyone to put their hard working money to waste."
• "I’m not the type to write reviews but I feel like I should warn others so that they won’t make the same mistake as I made by going to this place."
• "The man working there was extremely rude to the point where I felt intimidated. I would not go back to this place nor would I recommend it."
• "To make matters worse, the staff are rude!"
• "First of all, the woman threading my eyebrows was rude she didn’t even greet me."
• "The worst. Staff (except 1) are all rude and unskilled. Ruined my eyebrows and when I complained she said it was my eyebrows fault."
• "Went in today for eyebrow threading I kindly asked just for just a clean up the lady was really rude and didn’t even acknowledge I was speaking to her."

Quality of Service

Pros:

• "Consistently do a great eye package (threading and tinted brows and lashes) for a great price."
• "I love the service TOP customer service and I will definitely recommend it to my family and friends."
• "Excellent service and results."
• "Manicure and pedicure shellac always amazing service, nice people and professional."
• "They do a fantastic pedicure, they take their time and it is never rushed."
• "I am always impressed with how professional, attentive, THOROUGH and DETAILED they are."
• "I always go back to Ria Beauty because their staff are very friendly, accommodating and when I get my usual bikini wax, they are highly efficient and quick and always do a great job!"

Cons:

• "Technician filed my nail so badly that it lost all structural integrity and broke from the midpoint!!!"
• "I found that the treatment I received was over priced."
• "I was also charged a lot more."
• "Pedicure was ok, my manicure was horrible, quite possibly the worst one I’ve ever had… the person doing my nails was lovely by all means but I was left with four cuts on my cuticles that bled."
• "Worst wax ever. So so painful and I’ve had many waxes in the past."
• "I had my eyelashes done, and they were awful 😖 went back the next day, with receipt, after paying £ 20 +, they wanted a further £8.00 😑 to remove them."
• "Unfortunately the girl with red hair that did my nails completely busted up my cuticles."

Facility and Hygiene

Pros:

• "They are being very careful in implementing all the safety measures: face masks, deep cleaning and social distancing."
• "Covid measured in place."
• "Perfect place for some ‘me’ time. Staff and management are so professional and friendly, always welcome you with a smile."
• "They provide a lovely atmosphere, clean setting, and a high standard of work."
• "The shop is clean hygiene %100."
• "Throughout the last year with all the covid guidlines in place, I can honestly say I feel so safe coming here and can see the level of cleanliness."
• "The place was nice and clean not too busy inside, Ria has taken all precautions to keep the public safe."

Cons:

• "NO CUSTOMER TOILET. I am not even sure this is legal - I will be reporting this to the council to check if legal or not."
• "Although it might look a little 'sketchy' from the outside."
• "Only downside to this place is they don't have a loo."
• "They kept burning my skin with wax. My skin in sensitive areas started getting darker and peeling off because of the amount of times they burnt me."
• "So came away with OK toes, an aching back, sore tailbone and big parking fee. Will not be returning."
• "This is by far the most uncomfortable pedicure I’ve ever had."
• "Also, way more expensive than any other place I’ve been to for a Hollywood wax."