Moto Reading Eastbound Reviews Summary

Facilities and Cleanliness

Pros:

• "The services themselves also have the usual restaurants, toilettes, WH Smith, etc."
• "The toilets are usually clean too."
• "Facilities very clean, but it was in early the hours of morning, so not many people about."
• "Toilets clean and pleasant."
• "Good coffee fast food and a Mark’s and Spencer’s for groceries."
• "The West Cornwall Pasty Company stand does a great pasty."
• "Clean, well signed all the usual motorway services eateries."
• "A nice big space to exercise a dog was a real plus."

Cons:

• "Dirty showers no pressure in-fact from two showers only one usable somehow."
• "Used forcourt for fuel. Then used toilets, well I didn't use them, they were disgusting not cleaned for hours."
• "Unfortunately arrived just after 8pm KFC closed 8pm, Burger king only placed servicing food."
• "Shocking signage on the loop roads. By trying to avoid heading into the Costa drive through, ended up in the lorry park instead."
• "Toilets leave a lot to be desired and this is the reason for the low score."
• "The toilets always need maintenance in one way or another but I guess they where alright."
• "Convenient place to stop off for a rest. All the facilities you need which were good and clean."
• "Toilets clean and pleasant. Didn't use any other facilities."

Food and Beverage Options

Pros:

• "There's a drive through Costa coffee too."
• "Good choice of food and good disabled toilets."
• "It has a BK, Costa, M&S, KFC, Gregs and WHSmiths."
• "Quite a lot of selection inside. Costa, whsmith, m&s food and burger King or McDonald's."
• "It's a service station. All the usual stuff - several places serving coffee, fried food, ok sandwiches."
• "A nice big space to exercise a dog was a real plus."
• "This well appointed motorway services has Costa Coffee, Burger King, KFC, Simply M&S and an Asian Noodle Outlet eateries on-site."
• "Clean, welcoming service station with all the usual shops."

Cons:

• "Same average sad mix of junk food but at least with M&S and electric car charging points."
• "Food outlets were struggling to keep up with demand, particularly for coffee."
• "It had a variety of good shops however it was all over priced."
• "The food area looked shabby and half closed (KFC was)."
• "The facilities were great with their restrictions to be 2 metres away from others and hospitality facilities were kept clean at all times."
• "Went into Gregg's and had a breakfast bap, coffee and for £2:70 it was really good value and very nice."
• "The biggest plus here is that you can have a break from driving."
• "Very clean services. Please stop playing loud music."

Parking and Accessibility

Pros:

• "Disabled parking near entrance is handy for those not great on your feet and toilets aren’t too far."
• "Fuel on site, a good parking area too with electric charging stations which seem to work most if not all the time."
• "Has lots of parking slots, a lot of tables in a food court."
• "The car park is large but well laid out so its not that far to the entrance regardless of where you park."
• "Two EV charging locations."
• "It has all typical cafes, Starbucks, kfc, Burger king, M&S, and Chow, an Asian fast food."
• "Good services with reasonable selection of shops inside."
• "Parking is plentiful, although the directions to exit the car park can be confusing!"

Cons:

• "Easily one of the worst service stations I've been too, massive queues for toilets (being refurbished), packed with cars."
• "The charge ports are medium speed."
• "Toilets are clean and there is a launderette too. A decent rest stop."
• "Limited time parking. Be careful of hefty fines."
• "Not even 2 star, I'm only talking about the burger king, very rude staff completely rude."
• "Fuel and charge points. The charge ports are medium speed."
• "A regular M4 Services stop driving on my way from Swindon to St. Albans and North London."
• "Caleb enough but as a commercial driver wanting a 45 min break you have to pay to park."

Staff and Customer Service

Pros:

• "The staff at the Asian healthy food place are so kind and always refill my water bottle for me when I visit."
• "The employees at the Costa, Fenton and Olly, were very helpful and kind."
• "Very impressed with the service."
• "The staff at Costa were helpful and nice."
• "All the staff I met were very professional. Well done to everyone there and a job well well done."
• "Had a Nice surprise on my way out of the service’s,a left hand drive HGV coming directly towards me on the exit slip road!!!!"
• "My ev needed a charge even more than I needed the loo! Both the ev points were fully operational, and the loos were really clean, so I was happy."
• "Great motorway services that has some places, namely Costa and WHSmiths that are open 24 hours a day."

Cons:

• "I am disappointed. Paid £31 for overnight parking and the service is under bad expectation."
• "They need to improve this as I couldn't wait to get out of there. No social distancing, lots of people in one place no mask regulations no NHS track and trace."
• "Shocking service, paid over £10 for a xl double whopper to be given a burger which looked like a kids burger with 2 xl burgers wedged in!"
• "Staff had no gloves and didn't sanitise between customers."
• "Visited Costa on 4th of June around 8 pm and was shocked to see male barista and a female cashier not wearing a mask."
• "Went to Costa for a takeaway. Service points clearly marked (where to order from, where to collect from)."
• "The staff in M&S were extremely helpful and friendly.Very rude staff in Greggs and Costa."
• "Shocking signage on the loop roads."