"Great indoor area multiple seating options everything seems very spacious and clean, lots of options m&s Costa burger King etc travel lodge, casino area, more than enough toilets and huge showers also nice and clean, friendly staff as usual."
"It has all the regular options and a Harvester restaurant."
"It does have some outdoor space you can use and benches which is nice as well as petrol station and hotel."
"To the rear of the site is a pleasant grassy area with picnic tables and a pond."
"Got outside and inside seatings, plenty of shops m&s, wh smits, burger king, kfc, pret a manger, hand made in cornwall, greggs travelodge, have family toilets and baby change room, wheel chair access and toilet."
"This is a lovely services, very clean and good amenities."
"The Travelodge hotel surrounds the shops with inside windows and walkways overlooking the central atrium where there's an extensive range of outlets, with attractive seating areas."
Cons:
"The toilets could be better managed, the smells aren't very nice."
"But didn't like the toilets as they were not usual flush with water."
"So door locks missing door handles missing no coat hooks."
"Currently doing building work so using trailer toilets and showers. Trailer toilets not stocked with soap, sanitiser or paper towels/hand dryers when I last visited and only cold water which was less pleasant than usual."
"Everything was ok, apart from the fact that women and men have to share toilets?!"
"The showers what can I say you charge £30+ per truck and you can’t even give the shower areas general maintenance and cleaning really disgraceful."
"The only downside to our stop was the men's toilets, it looked like that they had not been cleaned at all that day and it was only 1pm. Toilets blocked up and locks broken, plus only one hand dryer was working."
Food & Beverage
Pros:
"Great facilities lovely staff even though it was an incredibly hot day."
"The staff in the fuel station are always welcoming and friendly both Christine and Emma are a credit to the site."
"Tidy car park, clean toilets and dining area with various takeaway outlets, eg, Greggs, Pret a manger."
"Lots of choice of food, burger king here has a great coffee machine and staff were very friendly."
"Food outlets that cater for all tastes - Gregg's, Burger King, real Cornish pasties and best of all a Harvesters."
"Great lunch options, for veggies and even coeliac veggie options."
Cons:
"7pm and several food places already closed. Costa nearly 5 quid for a coffee, no chance."
"However waiting time for food in the evening is long, waited 45 minutes for a rack of ribs and fries."
"Although rest rooms were clean and usable, we bought food from burger King which was disappointing."
"Bought a burger and chips from burger King, food was almost cold and had a noticeable greasy taste."
"Ordered a tuna panini from Costas, when it arrived, the packet was sodden with cheese melted down it and the sandwich was not halved."
"Visited the burger king for 2 meals. Cheeseburger & fries, and bacon double cheeseburger & fries (£15!!). Food was dreadful!"
"Enjoy coming to the harvester here, however, loaded potato skins weren't exactly the best, and the chocolate fudge cake was huge with no ice cream available and little cream."
Customer Service
Pros:
"Everyone we interacted with was pleasant and I was really glad to have stopped there."
"Nice services, very friendly staff at WHS and Costa."
"Was a nice little services friendly staff and very clean the man from greggs so kind hearted and amazing yesterday to myself and my parents thank you so much for your support means the world some one in this world so kind hearted 😊."
"This services is fantastic! The guy in greggs is an example of the best customer service i have ever seen!"
"Lots of choice for dining and very clean. Want to praise the staff in particular Linda from the petrol station."
"Never felt enthusiastic about reviewing a services on the motorway but this place is fantastic. Lots of options to eat and loads of comfortable seating, even a softplay area."
"Staff nice and chatty."
Cons:
"The young lady that served me at Costa was very cold and unfriendly."
"Service at Costa coffee was terrible, I think the 2 staff behind the counter were falling out and made the customers wait because of this."
"Rude personal. No customer service whatsoever."
"I took it back after around 40 minutes to the same lady at WHSmith and I said that I would like to return it and I explained why, this made the woman change her attitude instantly, she turned into this very rude and condescending woman with a fake smile to still dress her attitude up as polite."
"Disinterested staff member who had been sat from the moment we entered the station until we approached."
"Staff are either really young kids on their phones or rude."
"Very unhelpful bloke at the BP."
Parking & Accessibility
Pros:
"Stopped here to charge the car. EV charging area deep in water. Not sure it’s the safest to be wading through ankle deep water to get a charge."
"Good services with plenty of room to park Service are as the usual food outlets with a large open indoor and outdoor sitting area Easy to get to going north close to East Midlands Airport."
"Great service's, truck wash and enough lorry parking no matter when you turn up you'll always find a place."
"Grwat services, lots of parking space and plenty of breathing room inside the actual services."
"One of the best motorway services we've been to. Large car park, plus loads of grass area for a relaxing stroll."
"A good set of new EV chargers have been installed."
"This is a great service station, plenty of places to eat, Marks&Spencer food, Costa coffee, WH Smiths, pretamanger."
Cons:
"Car park was chaos, inadequate blue badge parking and it's not that close to the entrance."
"All these services are ridiculously expensive for no reason. Then also limit parking to 2 hrs and charge you."
"Gave my friend a massive parking fine for trying to do the right thing and take a break while driving at night."
"Car park was a bit of a mess as they were deep into installing a bank of electric charging points, so some spots were a squeeze."
"Massive issue is the electric car chargers, very rarely work."
"Not enough EV chargers, a couple almost always broken, and a hefty fine for staying more than 2 hours after having waited for almost half that time."
"HGV parking 18.05.2023, curtains cuted and try to cut a frigo trailer at 22:30."
Cleanliness & Maintenance
Pros:
"Tidy car park, clean toilets and dining area with various takeaway outlets, eg, Greggs, Pret a manger."
"Smart well presented service area with all the usual facilities and the toilets don't stink like roadkill, which is always a good sign of the standards at motorway services."
"It's a improved service facility it is clean and open 24/7 with a hotel on site a garage and several shops available."
"Undergoing some refurbishment when I visited, they had temporary toilets located out of the side fire doors, but they were clean, tidy and did the job."
"Toilets spotlessly clean."
"This must be the most pleasant service station in the country! Modern, clean and well kept with plenty of clean facilities."