Address: Membury, 14/15 M4, Hungerford RG17 7TZ, United Kingdom
Phone: +441488674360
Rating: 3.8
based on 373 reviews.
Facilities
Pros:
"Fab services, always stop here when we are travelling to Wales."
"The seating areas were also well-maintained, providing a comfortable space to relax and recharge."
"Great choice of food outlets and never a queue for the toilets."
"The facilities were also 10/10."
"The service station was notably clean and well-organized, which made for a pleasant and efficient stop during my journey."
"New looking services with comfortable seating and good loos with showers."
"The variety of facilities available was impressive."
Cons:
"Poorly kept portaloos with no decent way of drying your hands is really poor show for such a popular services."
"Most of the designated charging bays don’t have a charging point to plug in to."
"Somewhat unclear signage about male urinals."
"Toilets were abysmal- so dirty I didn't want to use them."
"Dirty. Urine all over the floor in the toilets. Toilet seats broken."
"The walkway to the toilets needs redecorating as it looks very scruffy, but the toilets are in an awful state."
"The floors are disgusting and dirty throughout with litter left lying on indoor floors."
Food and Shops
Pros:
"Good range of shops."
"While there are only a few shops...a mini Waitrose, top gift outlet and a WHSmith they are all well stocked so buying treats, gifts even plants and flowers en route is really easy."
"All that you could need from fast food outlets and a small convenience store."
"You get a KFC, Burger King, Subway and a Noodle Bar on the top floor."
"One of the nicer motorway services I've stopped at. Had multiple facilities like KFC, Subway, Chopstix and Starbucks."
"Housing a KFC/Burger King/Subway/Chopstix there’s plenty of food outlets to choose from."
"A great stop for filling up. It also offers a nice selection of shops."
Cons:
"No food places open in the upstairs area at 10pm at night."
"The first meal was actually cold to touch inside burger then asked for replacement but that was barely warm."
"Only Hot food being Fast Food."
"Terrible services worst I’ve experienced, chopstix had hardly any variety."
"The worst layout of a service station I have ever come across."
"Food court is next to useless."
"Visited Burger King and the food was just awful."
Staff and Service
Pros:
"Fantastic people here … Much better then Epstein island had to offer...."
"Enjoyed our 2-hour stay at Membury. A real experience. Great day out for the kids."
"Visited today and had lunch at the Chopstix. Service was friendly - approved of the environmentally friendly packaging including the wooden fork."
"Friendly staff, clean loos and dog friendly.... definitely worth 5 stars."
"Additionally, the staff at the service station were friendly and helpful."
"Great staff, really friendly."
"The staff were amazing and helpful, I spoke with a really nice blonde lady Ashlie I think her name was but she managed to point me in the right directions with a huge smile on her face so well done."
Cons:
"Unfortunately the staff at Membury services aren't particularly interactive so it's like many service stations where you encounter a bunch of robots at the tills."
"KFC staff were chatting away ignoring me as a customer."
"The lady at the window just ignored us, and was talking on the headset with a colleague in their own language."
"Don’t know the name of floor supervisor today 11th June 2021 hope they can check, 'Sandra' who proclaims to be the host, clocked out at 8pm, perhaps the client service team can check!! She is a disservice to this welcome break, inexplicably rude and just searches for an opportunity to show her authority."
"Waited 5 mins to get served for breakfast and wasn't acknowledged."
"(Main Service Hall) Staff in shop are always on their phones, have to fight to get assistance."
"Staff were short, unwelcoming and a bit rude."
Value and Pricing
Pros:
"The food and other businesses were perfectly adequate though which is at least something."
"Services were clean and tidy and some nice shops to get some nibbles and some drinks."
"Good quick stop not too crowded."
"Restrooms are always clean and there is a good choice of shops and food outlets."
"Prices are motorway standard, but thankfully not too much higher than the high street when it comes to takeaways."
"Plenty of clean toilets."
"Toilets were clean and parking was relatively straightforward."
Cons:
"Petrol at a ridiculous price as always."
"I find the price of the petrol and diesel is an insult!! Nobody in their right mind would pay those ridiculous prices!!"
"The place is very well located and has a friendly feel, however, when I was there recently it seemed rather quiet, and then I saw the fuel prices - they were something like 12p per litre more expensive!"
"The fuel station is OK in itself but charging 50p per litre higher than the national average for fuel is shear greed."
"Fuel prices are just scandalous, around 30p per litre more expensive than the local fuel stations, this should be against the law, this is a total RIP off."
"Convenient but exceptionally over priced just like all other service stations."
"Usual motorway service station with unrealistic prices especially for fuel."
Cleanliness
Pros:
"Toilets clean."
"The toilets were nice and clean, and actually smelt ok."
"Clean and well managed."
"Nice and clean, lots of choices if you wish to eat, EV charging, starbucks on site."
"Bathrooms very clean and big parking lot."
"Toilets really clean much nicer 9 hours off than any Moto services I've stayed at."
"It's always clean and tidy, including the rest rooms."
Cons:
"Exit from the services are full of pot holes so beware."
"Toilets were not really clean. Car park area had rubbish on ground."
"The downstairs of inside the amenity building feels empty and quite depressing."
"The entire gents lavatory absolutely stank of stale urine."
"The entire building is covered in muck and is off-putting for motorists."
"The toilets were very smelly."
"Toilets are disgusting urinals are filthy and stinks sink basins filthy."